As the Patient Experience Product Manager, you will own the end-to-end experience that patients have with our subscription platform, from initial marketing communication to renewal and winback. Your success will be measured by membership participation, upsell, renewals, winbacks, and satisfaction. The ideal candidate is results-driven with a strong passion for analytics, storytelling, and building valuable and memorable experiences. You will lead a key growth initiative focused on creating a compelling patient experience that drives patient adoption and satisfaction with our healthcare subscription platform. This position reports directly to the SVP of Product Management and will collaborate extensively with the engineering, analytics, marketing, sales, and customer engagement teams.

This role offers an annual salary of $150,000, with the addition of a 10% annual performance bonus, and company equity.

The Day-to-Day

You will work with our internal teams and dental practice customers to understand patient needs, build impactful experiences, and deliver solutions that drive membership plan enrollment, buy-ups, retention, and winback. Your key responsibilities will be:

• Define and execute the patient experience roadmap within our SaaS platform, aligning with business objectives, patient value, and customer needs.
• Collaborate with UX/UI designers to ensure that every patient experience on the platform is intuitive and valuable.
• Continuously gather and analyze patient data, customer feedback, and market trends to identify pain points and opportunities.
• Work closely with internal teams and our customers to ensure programs and messages are clear, compelling, and deliver patient value and satisfaction along the entire patient journey.
• Select and refine the tools, systems, and processes used within patient engagement programs.
• Conduct testing to determine the best patient segments, messages, and programs that get results.
• Track and analyze the effectiveness of patient campaigns and programs, measuring key performance indicators (KPIs) to evaluate success and identify areas for improvement.
• Ensure all elements of the patient experience and solution comply with relevant healthcare regulations, patient privacy laws (e.g. HIPAA), and industry standards.
• Stay on top of emerging trends and technologies to bring new, innovative approaches to our patient experience strategies.

To Be Successful

Do these things sound like you? Yes? Good — you’re well on your way to being a successful Patient Experience Product Manager with us!

• Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
• You have a BA/BS degree or equivalent working experience in consumer or patient marketing, engagement, retention, and communications.
• You have a minimum of 3+ years of product management experience within B2B SaaS or recurring subscription healthcare market.
• Strong understanding of SaaS product development processes, agile methodologies, and UX/UI principles.
• You have a successful track record of developing, executing, and measuring innovative and results-focused consumer or patient marketing programs and campaigns.
• You get super excited about analyzing data and have a passion for measuring the effectiveness of product solutions.
• You have experience influencing and communicating with consumers or patients, demonstrated by excellent written (including copywriting and proofreading) and oral communication skills.
• You have extensive experience with marketing and sales automation systems – like Salesforce and Mailchimp.
• Must be legally authorized to work permanently in the US without employer sponsorship

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

• Self-starter with the ability to “figure it out” but not afraid to ask questions.
• You have previous experience in and are eager to work in an agile, start-up environment.
• You’re all about diving in headfirst, taking risks, and firmly believing that there are no failures—just opportunities to learn.
• You’ve got the ability and drive to manage multiple projects simultaneously with exceptional attention to detail and flawless execution.
• You’re proactive in your communication style, you have a positive attitude, and love opportunities to collaborate with others.

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

• We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard!
• You’ll get some skin in the game with employee equity.
• We stand behind and celebrate our core values.
• There’s transparent communication from the top down.
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with.
• You’ll have a direct, meaningful impact as we scale.
• You’ll experience a culture filled with opportunities to connect in-person and virtually.
• We have a casual dress code.
• We offer hybrid and remote work schedules.
• And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more!

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Create Membership Plans that Patients and Providers Love

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists continue to struggle with practice success while managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love. 

We are doing something about this. We connect dentists directly with patients to eliminate the inefficiency, cost, and hassle of workarounds. Using our cloud-based platform, dentists easily design, implement, and grow a successful membership plan with their own dental care plans, offering them directly to patients. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

As the established leaders in the dental membership space, Kleer and Membersy support a combined footprint of over 20,000 dentists and millions of patients across all 50 states, and cover the entire spectrum of dental practices, from independent solo practices to the largest DSOs in the country. 

Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience. Leveraging their complementary strengths, industry expertise, and scale, Kleer and Membersy will create significant value for DSOs, independent dental practices, and their patients by expanding access to care for all uninsured and underinsured Americans, including more than 76 million adults without dental insurance.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived  race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision, including intensive computer usage.