Operations Intern @ Wheely

INACTIVE

Internship

Operations Intern

Posted on 1/31/2024

Wheely

201-500 employees

Luxury chauffeuring services via mobile app

London, UK

Required Skills

Communications

Atlassian

Customer Service

Requirements

Strong customer-facing and communication skills
Basic analytical skills
Effective problem-solving skills
Adaptable and fast-learning
Fluent English
Experience using tools like Intercom, Atlassian, and Aircall is beneficial

Responsibilities

Represent Wheely to the highest possible standard to our chauffeurs
Effectively communicate with chauffeurs through calls and emails or personal meetings with a fast response time
Handle escalated inquiries, working to resolve issues in a satisfactory manner
Prepare reports on activity, highlighting any trends or areas of concern
Take ownership of chauffeurs' issues and follow problems through to resolution
Investigate issues and/or complaints with journeys and chauffeurs and provide a solution and redirected action plan to solve each one
Support in building the feedback loop between the quality inspector, customer service, and operations to continuously improve chauffeurs’ quality standards
Contribute to continuous improvements of our systems and approach
Working in a fast-paced, dynamic environment, the candidate must be open to exciting new challenges daily

At Wheely, we’re a luxury brand on the outside, but a technology company on the inside, building the world’s first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.

More than 40% of our team works in product & engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.

We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.

Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.

We’re looking for a highly motivatedOperations Associate internwho is passionate about providing excellent customer service. The ideal candidate will have excellent communication and organizational skills, and be able to take initiative to solve problems. If you are a self-starter and have a positive attitude, we want to hear from you!

Please note that this is a 6-month long internship with the possibility of extension.

Once Here You Will

Represent Wheely to the highest possible standard to our chauffeurs
Effectively communicate with chauffeurs through calls and emails or personal meetings with a fast response time
Handle escalated inquiries, working to resolve issues in a satisfactory manner
Prepare reports on activity, highlighting any trends or areas of concern
Take ownership of chauffeurs’ issues and follow problems through to resolution
Investigate issues and/or complaints with journeys and chauffeurs and provide a solution and redirected action plan to solve each one
Support in building the feedback loop between the quality inspector, customer service, and operations to continuously improve chauffeurs’ quality standards

Wider work for the team and Wheely:

Contribute to continuous improvements of our systems and approach
Working in a fast-paced, dynamic environment, the candidate must be open to exciting new challenges daily

Our Ideal Candidate

Must have strong customer (chauffeur) -facing and communication skills, both verbal and written
Basic analytical skills to monitor, report on, and measure your pipeline performance
Must be an effective problem-solver with a bias for action
Must be adaptable and fast-learning, getting things done
Fluent English
Experience using tools like Intercom, Atlassian, and Aircall is beneficial

What we Offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours and an exceptional range of perks and benefits.

Competitive salary
Medical insurance, including dental services
Life and critical illness insurance
Monthly credit for Wheely journeys
Lunch allowance
Cycle to work scheme
Professional development subsidies
Best-in-class equipment
Free parking at Syon Park
Wheely has an in-person culture but allows flexible working hours and work from home when needed.

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Wheely

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Website

View Company Profile

Wheely is a luxury ride-hailing app specializing in professional chauffeuring services, featuring high-end vehicles such as the Mercedes-Benz S-Class W223 and BMW 5 Series G60. A career at this company offers the opportunity to be part of a team that leverages advanced mobile technology to enhance executive travel experiences in major cities. Employees are poised to thrive in a dynamic environment that values tech-driven solutions and superior service quality.

Company Stage

Series B

Total Funding

$58M

Headquarters

London, United Kingdom

Founded

2010

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 19%

2 year growth

↑ 28%

INACTIVE