Practice Manager

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The department of Medicine has an exciting opportunity for a full-time Practice Manager to work onsite at the UHealth campus. The Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

CORE JOB FUNCTIONS

• Manages and coordinates the activities of office and clinic personnel.
• Approves time and attendance documents.
• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
• Maintains and adjusts job descriptions for department staff.
• Sets goals and objectives for support staff and evaluates their performance.
• Trains or facilitates the training of personnel within the assigned division(s).
• Participates in customer service and leadership training.  
• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
• Develops and implements an inventory control system for supplies and materials required by the practice.
• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
• Ensures compliance with University policies and procedures.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Oversees onboarding/offboarding procedures and tasks for incoming/departing providers (all providers)
• Supervises and monitors job performance for Nurse Navigator/CBORs (evaluations, time off, NICE management, holiday coverage) & hires/replaces positions
• Serves as a Backup as ensuring overbook requests and VIP requests are handled in a timely manner (CBORs should handle their respective provider escalations and UCONNECT requests via email)
• Approves Physician time off (workday approval, PLR, and Qgenda) and Staff (workday approvals).
• Weekly monitoring and Monthly review of NICE data with Department Administrator, identifies trends (peak volume times, abandonment reasons, lack of coverage, etc.) and implements actions to rectify
• Develops and maintains relationships with clinic managers/directors in the efforts to streamline clinical operations and identify opportunities for divisional providers (space, nursing support, patient access, etc.) 
• Assists with provider clinical deployment and modifications as per provider CFTE (reviews templates, submits modifications, ensures deployment meets CFTE expectation).
• Oversees PLR submissions and enters mobile charge extensions for all providers (if necessary)
• Serves as OARF chief delegate to submit for UChart access (all providers & staff)
• Audits bill area assignments for existing and new providers
• Build Qgenda Schedule for all divisions in collaboration with Division Administrators (delegates PLRs for inpatient rotations to CBORs and Spok entry to Project Coordinator or CPC.
• Responsible for tracking and providing visit and other cube data internally : Encounter reports. Review In basket numbers for providers (all pool monitor and communication, open encounters) -with assistance from CPC (Darien)
• Monthly meetings with CIV team and patients access to address inefficiencies or areas of improvements
• Mitigates and deescalates patients complaints for all divisions, investigate and work with Patient Experience and Providers if necessary in responding to complaints.
• Ensures Hurricane Tree for disaster preparedness for divisions is up to date at all times
• Oversight for SPOK/Amcom  to assure integrations are rolled in 6 months ahead of FY
• Tracks provider/division clinical templates (session closures, patient access, wait lists, etc.)
• Manages and escalates open encounters/in-basket messages to corresponding providers
• Supports Sr. Division Administrator with other responsibilities as needed.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor’s degree in relevant field required
• Minimum 3 years of relevant experience required

Knowledge, Skills and Attitudes

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop and train others.
• Ability to maintain effective interpersonal relationships.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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