Customer Experience Co-Op/Intern
Posted on 1/23/2024
INACTIVE
Kinaxis

1,001-5,000 employees

AI-driven supply chain management for agile business planning.
Company Overview
Kinaxis stands out as a leader in the digital supply chain and integrated business planning sector, offering a unique blend of human intelligence, AI, and concurrent planning to enable swift, informed decision-making. The company's cloud-based platform and industry-proven applications empower teams to anticipate changes, respond rapidly, and eliminate waste, thereby enhancing agility in an unpredictable business environment. With a trusted reputation among forward-thinking brands, Kinaxis demonstrates its commitment to helping companies plan for any future and adapt at the pace of change.
AI & Machine Learning
Consumer Software
Industrial & Manufacturing

Company Stage

Series B

Total Funding

$148.4M

Founded

1984

Headquarters

Ottawa, Canada

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

48%
Locations
Canada
Experience Level
Intern
Desired Skills
Communications
Salesforce
CategoriesNew
Sales & Account Management
Requirements
  • Minimum 2+ years of experience in a customer-facing role
  • Experience working in a CRM or CS platform (Gainsight)
  • Some project coordination experience
  • Experience with Customer Advocacy, Relationship Management, and Business Intelligence
  • Strong written and oral communication skills
Responsibilities
  • Enable customers to self-serve through proactive outreach campaigns
  • Analyze customer data and create reports in Gainsight, SalesForce and Excel
  • Work closely with the wider customer success teams to define insight to action
  • Gather, monitor, and analyze customer feedback
  • Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
  • Develop outreach functionality in Gainsight
  • May perform additional projects upon request