About Kinaxis
Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit kinaxis.com or follow us on LinkedIn.
Customer Experience Co-Op/Intern
Job location: our office in Ottawa, Canada
Term length: 4 months starting May 2024
About the Team
The Global Customer Success team establishes and builds on value added relationships with our customers. The team provides both proactive and progressive leadership on customer experiences and in partnership with cross-functional internal teams, work with our customers to promote value, growth and loyalty.
As part of the GCS team, our Customer Experience Intern fosters the appropriate customer experience through one-to-many communications at scale.
What you will do
- Enable customers to self-serve through proactive outreach campaigns
- Analyze customer data and create reports in Gainsight, SalesForce and Excel
- Work closely with the wider customer success teams to define insight to action
- Gather, monitor, and analyze customer feedback
- Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
- Develop outreach functionality in Gainsight
- May perform additional projects upon request
What we are looking for
- Minimum 2+ years of experience in a customer-facing role
- Experience working in a CRM or CS platform (Gainsight)
- Some project coordination experience
- Experience with Customer Advocacy, Relationship Management, and Business Intelligence
- Strong written and oral communication skills
#coop #internship #intern #LI-Remote #LI-JH1
What we have to offer
- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
- Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
