Key Activities

• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware.
• Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results.
• Write documentation on product operating and testing procedures.
• Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field.
• Provide on-call technical support to customers post-deployment.
• Conduct on-site integration and test activities and evaluate post go-live performance metrics.
• Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development.
• Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractor.
• Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site.
• Execute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issues.

Position Requirements:

• Analytical, technical and problem solving skills that can be applied to real world solutions.
• Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations.
• Familiarity with linux, python, and git based version control. Experience with cloud based technologies and databases is a plus.
• Basic mechanical and electrical repair skills. Are you a tinkerer?.
• General understanding of network topologies such as VPNs, firewalls, and routers.
• Ability to write tools and scripts to automate repetitive tasks.
• Experience reading debug output and recording logs and information on software bugs.
• Undergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)
• Experience in services or deployment engineering positions is a plus.
• Excellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audience.
• Spanish language proficiency is extremely valuable