Full-Time
Leasing Manager
Updated on 8/1/2026
ZRS Management
Third-party multifamily property management firm
No salary listed
Fort Lauderdale, FL, USA
In Person
 Real Estate (1) |
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- Cultivate brand awareness for the assigned client assets to reach target audiences and engage the submarket through regular social involvement in local events.
- Ensure operational and sales best practices are consistently implemented throughout the portfolio to achieve established sales and service goals.
- Assist in onboarding new leasing team members by communicating sales and service expectations and the client vision.
- Mentor leasing associates who are struggling in a particular area and assist with additional training when a team member does not meet secret-shop internet, telephone, or onsite-shop benchmarks.
- Establish corporate outreach contacts, specifically targeting human resources contacts for preferred employers in target markets.
- Evaluate the resident demographic report monthly to identify potential trends involving a large employer base bringing employees or residents to the property.
- Identify and target potential traffic sources specific to the community submarket using trackable methods.
- Attend monthly resident activities to promote referrals and research community demographics.
- Complete monthly competitor secret shops and report on concessions, new market trends, and potential talent recruitment.
- Create excitement within teams through encouragement, positive affirmations, and leadership.
- Assist the Property Manager and/or Regional Manager with data collection, data entry, and pricing recommendations.
- Assist the Property Manager and/or Regional Manager with pricing analysis by walking the site, assessing premiums, and identifying strengths, weaknesses, opportunities, and threats against market comparables.
- Assist with the preleasing kickoff of each new portfolio opening to ensure grand-opening standards are carried out, the team has the necessary tools, and the tour path and overall resident experience are communicated from start to finish.
- Assist with creative and/or brand collateral for new assets.
- Attend weekly manager/client leasing calls to help carry out property goals.
- Submit the proposed weekly schedule to the Regional Vice President and Regional Managers supervising the client portfolio.
- Perform other duties assigned by the Property Manager, Regional Manager, or Regional Vice President.
ZRS Management is a third-party multifamily property manager operating apartment communities across nine Southeast and South states. Services include acquisition due diligence, unit inspections, market analysis, CPA-led financial reporting, and online marketing and leasing. What sets ZRS Management apart is its portfolio-cap model, capping regional managers at six properties versus the industry-typical eight to ten. The goal is to deliver disciplined, quality-focused management for institutional and individual owners.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Orlando, Florida
Founded
1991
Simplify's Take
What believers are saying
- Unified workflows can improve leasing consistency across nearly 350 communities.
- Validation showed 115% more scheduled tours and 50% fewer no-shows.
- Centralized operations plus AI can free teams for higher-value resident interactions.
What critics are saying
- Heavy dependence on Funnel creates rollout, outage, and migration risk.
- Centralized operating model magnifies process mistakes across the entire portfolio.
- Client concentration leaves ZRS exposed if institutional owners rebid management mandates.
What makes ZRS Management unique
- Standalone third-party manager serving 110,000 units across eight states and D.C.
- Selected Funnel's renter-centric CRM, Prospect AI, Voice AI, and Insights.
- Grew more than 200% organically over the past decade.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Company News
ZRS Management selects Funnel as enterprise CRM and agentic AI platform across 110,000-unit portfolio. 13th largest NMHC manager standardizes leasing and resident engagement workflows with agentic AI. TAMPA, Fla., Jan. 22, 2026 (GLOBE NEWSWIRE) - Funnel, the proven agentic AI CRM platform, today announced its newest client, ZRS Management, the 13th-largest manager on the NMHC Top 50 list. ZRS Management will roll out Funnel's CRM, Prospect AI, Voice AI, and Insights across its more than 110,000-unit portfolio spanning nearly 350 communities in eight states and the District of Columbia, standardizing leasing workflows and enabling a faster, more consistent experience for teams and renters alike. As part of a structured rollout and validation process, ZRS Management evaluated leasing activity associated with the standardization of Funnel's renter-centric(R) CRM and agentic AI platform. While ZRS Management consistently delivered strong leasing outcomes, the adoption of a unified, portfolio-wide platform supported measurable gains during the validation period. Properties using Funnel's products saw 115% more scheduled tours per property and 227% more completed and walk-in tours per property, along with a 26% higher tour completion rate, a 53% lower cancellation rate, and a 50% reduction in no-shows. Over the past decade, ZRS Management has grown its portfolio by more than 200%, adding approximately 70,000 units through long-term client relationships and steady, organic expansion rather than acquisition-driven growth. That disciplined approach shaped how the company evaluates partners and platforms. ZRS Management built its reputation on disciplined operations, long-term client relationships, and consistent execution at scale. Partnering with Funnel reflects ZRS Management's focus on technology that supports those priorities by bringing greater clarity and consistency to leasing operations across the portfolio. "This partnership gives us a platform that reinforces consistency at scale, helps our teams move faster, and gives leadership clearer visibility into the business," said Jackie Impellitier, Chief Operating Officer at ZRS Management. "With Funnel, we gain cleaner data, smarter workflows, and AI that supports leasing and resident engagement. It helps future-proof our business as we continue to scale our centralized operating model, while allowing our people to focus on high-value interactions and the level of service our owners and residents expect." ZRS Management selected Funnel for its renter-centric(R) CRM, which unifies renter data into a single system of record and eliminates fragmented workflows across the portfolio. Built on that foundation, Prospect AI and Voice AI support day-to-day leasing work by handling high-volume inquiries, while Insights provides visibility into performance trends. Together, the platform supports teams no matter their location, allowing experienced associates to focus their time where it has the greatest impact. "ZRS Management took a thoughtful, disciplined approach to evaluating the market before choosing a partner, and that says a lot about how seriously they take their people and their residents," said Tyler Christiansen, CEO at Funnel. "We're excited to work alongside a team that expects technology to elevate service, not replace it, and to help them deliver a more consistent, human leasing experience every day." With this rollout, ZRS Management joins a growing group of NMHC top owners and managers using Funnel as the foundation for a more flexible operating model, one that supports portfolio-wide consistency while giving teams the tools to move faster and focus on higher-value work. About Funnel Funnel provides a win for three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience. Funnel's proven AI-infused CRM is the enterprise-grade solution industry leaders trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric(R) platform can provide. Knowledgenile call it Renter Management Software; its clients call it the new operating model. About ZRS Management, LLC ZRS Management, LLC, formed in 1991, manages high-quality multifamily communities. ZRS is a stand-alone third-party management company, without any direct ownership or development conflicts. ZRS is an NMHC Top 15 manager and currently manages more than 110,000 units for a variety of institutional clients, partnerships, and individual owners. For additional information, visit https://www.zrsmanagement.com.
Top 20 property management firm ZRS Management appoints Darren Pierce to CEO, Steve Buck continues as Board member and advisor.
Steve Buck steps down as CEO of ZRS Management after three decades.
ZRS Management has announced an official partnership with Remington College - a nonprofit college headquartered in Dallas, Texas, with a campus in Memphis - as a preferred employer partner.
Orlando, Florida-based third-party property manager ZRS Management has promoted Jackie Impellitier, a 25-year veteran of the company, to chief operating officer, according to a news release shared with Multifamily Dive.