Full-Time

Client Support Specialist

Confirmed live in the last 24 hours

Meridian Link

Meridian Link

501-1,000 employees

Cloud-based software solutions for financial institutions

Data & Analytics
Fintech

Compensation Overview

$44k - $62.2kAnnually

Junior, Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • Preferred Bachelor's degree and 2-4 years of related experience or equivalent work experience.
  • Ability to determine a course of action based on guidelines and modify processes as needed.
  • Exercise judgment within defined procedures to determine appropriate actions.
  • Strong relationship-building skills to collaborate on procedures or transactions.
Responsibilities
  • Coordinate with internal departments to resolve issues and follow through with clients until completion.
  • Take inquiries from systems and use discretion and decision-making authority to resolve customer issues.
  • Assist in developing support delivery strategies, escalation procedures, and training.
  • Provide information about products and services, answer questions, and resolve problems.
  • Complete tasks supporting the implementation of procedures.
  • Provide departmental clerical support and organize account chains.

MeridianLink provides cloud-based software solutions tailored for financial institutions, including banks and credit unions. Their main products include loan origination systems that assist in managing the loan process from application to approval, and automated decisioning engines that leverage data for quick lending decisions. By offering a subscription-based service model, clients pay recurring fees to access these tools, ensuring a consistent revenue stream for the company. MeridianLink stands out from competitors by integrating various financial processes into a single platform, which enhances operational efficiency and supports data-driven decision-making. The company's goal is to improve digital banking experiences and customer service through advanced technology.

Company Stage

IPO

Total Funding

$616.7M

Headquarters

Costa Mesa, California

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with Automatic and Shastic enhance MeridianLink's offerings in automotive and AI automation.
  • MeridianLink's inclusion in the IDC Global FinTech Top 50 boosts its industry reputation.
  • The growing trend of AI-driven workflow automation aligns with MeridianLink's strategic direction.

What critics are saying

  • Emerging fintech startups offering cheaper solutions could erode MeridianLink's market share.
  • Continuous R&D investment is needed to keep up with rapid technological advancements.
  • Economic downturns may reduce financial institutions' spending on new technology solutions.

What makes Meridian Link unique

  • MeridianLink offers a comprehensive suite of cloud-based solutions for financial institutions.
  • The company integrates various financial processes into a single, efficient platform.
  • MeridianLink's subscription-based model ensures continuous updates and improvements for clients.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Company Match

Remote Work Options

Stock Options