Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 20 workplace and innovation awards, including:
- Fast Company Most Innovative Companies (2020, 2023)
- Built Best Places to Work (2023)
- Fast Company Best Workplaces for Innovators (2022)
- Fortune Best Workplaces NY (2020, 2021, 2022)
- Great Place to Work certified (2020, 2021, 2022)
- Inc. Best Workplaces (2022)
- CNBC Disruptor 50 List (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for an Provider Account Manager to manage the onboarding and ongoing operational success of Maven’s Fertility provider network.
As a key member of the Fertility Network team, you will be responsible for assisting in the expansion of the Fertility network, building and maintaining relationships with providers and offering ongoing operational support. The role will require excellent organization, communication, and cross-functional collaboration. You will also be responsible for onboarding fertility providers, assisting with day to day questions and concerns as well as ensuring providers are properly submitting required documentation for payment. As the voice of Maven to the Fertility network, we’re looking for someone that is passionate about healthcare with A+ communication, strong emotional intelligence and relationship building skills.
As a Provider Account Manager at Maven, you will:
- Assist in the execution of provider contracts and network expansion including fee schedule and language negotiations.
- Establish and maintain positive relationships with network providers and billing teams as their dedicated Maven resource.
- Provide onboard training and ongoing support to network providers and billing teams.
- Monitor authorizations and provider portal activity to ensure the process is being properly completed.
- Serve as a liaison between network providers and product team to communicate and execute on necessary provider portal enhancements and updates.
- Work cross-functionally to identify and resolve geographical gaps and network needs.
- Collect and manage provider outcome data.
- Collaborate with internal departments and network providers to resolve issues.
We’re looking for you to bring:
- 4 to 5 years of experience in network or payer contracting
- Fertility industry knowledge a plus
- Stellar organizational and analytical skill sets with high Excel/Google Sheets fluency
- Comfort with Business Intelligence tools, such as Looker
- Strong, clear verbal and written communication
- Ability to manage high-stakes, cross-functional projects
- Demonstrated ability to manage and document complex operational processes
- Resourceful, highly organized self-starter with a bias towards action and efficiency
- Trusted, team player looking to drive success in a fast-paced, start-up environment
For candidates in NYC, CO, or CA, the base salary range for this role is $115,000 - $140,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
- Udemy, annual professional development stipend, and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you’ll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
