Full-Time
Help Desk Technician
Updated on 5/2/2024
Affordable credit and transportation services provider
Data & Analytics
Financial Services
Entry
Tempe, AZ, USA
Requirements
- Minimum of a Bachelor’s degree in Computer Science or related field required
- Working knowledge of networking protocols required
- Working knowledge of hardware, software, network, OS interaction required
- Microsoft Technology Associate or CompTIA A+ certification preferred
- Minimum of 1 (one) year experience in a related field preferred
- Must be able to pass a criminal background check
Responsibilities
- Evaluate, prioritize, and resolve incoming requests for assistance from users
- Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
- Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
- Log and track calls using a problem management database, and maintain historical records and related problem documentation
- Identify and escalate situations requiring urgent attention
- Use system deployment images and software deployment packages
Global Lending Services LLC leverages advanced data analytics and technology to offer affordable credit solutions, enhancing transportation accessibility for a broad customer base. With a strong focus on leveraging technology to meet customer needs efficiently and effectively, the company stands out as a leader in the auto financing industry. Working here offers the opportunity to be part of a forward-thinking team that values technological innovation and customer satisfaction.
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenville, South Carolina
Founded
2011
Growth & Insights
Headcount