Help Desk Technician

How will you drive value within the organization as a Help Desk Technician?

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and escalate situations requiring urgent attention
• Use system deployment images and software deployment packages

What should you already know to be a successful Help Desk Technician?

• Minimum of a Bachelor’s degree in Computer Science or related field required
• In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
• Working knowledge of networking protocols required
• Working knowledge of hardware, software, network, OS interaction required
• Microsoft Technology Associate or CompTIA A+ certification preferred
• Minimum of 1 (one) year experience in a related field preferred

Employment Requirements:

• Schedule: 11:00 AM - 08:00 PM MST
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• Lift up to 50 pounds
• Stoop and kneel to install computer equipment
• This job operates in a professional office environment
• The noise level in the work environment is usually moderately quiet
• The work environment is primarily indoors