Full-Time

Customer Success Lead

Ecosystem

Posted on 5/15/2024

Datavant

Datavant

501-1,000 employees

Secure healthcare data integration and analytics

Financial Services
Data & Analytics

Senior

Remote in USA

Required Skills
Communications
Requirements
  • 3+ years experience in healthcare technology and customer facing roles
  • Strong focus on learning and understanding the goals and strategies of customers
  • Deep understanding of value drivers in recurring revenue business models
  • Ability to manage and influence through persuasion, negotiation, and consensus building
  • Entrepreneurial, self-sufficient, and self-driven
  • Comfort making decisions under uncertainty
  • Thorough with attention to detail and a bias towards action
  • Strong empathy for customers and passion to achieve growth within customers
  • Analytical and process-oriented mindset
  • Enthusiastic and creative with the ability to inspire others
  • Excellent communication and presentation skills
  • Passionate about building a business that transforms the healthcare industry
Responsibilities
  • Drive Customer Success outcomes by owning, managing and maintaining high levels of client satisfaction and support for accounts
  • Develop executive-level understanding of accounts through quarterly business reviews
  • Maintain and improve high customer renewal rates and reduce churn
  • Manage the end-to-end process of getting clients set-up with Datavant and partners
  • Ensure successful client onboarding and high client satisfaction
  • Help clients navigate their data privacy journey
  • Influence future lifetime value through higher product adoption and customer satisfaction
  • Support revenue expansion through identification of cross-sell and up-sell opportunities
  • Work cross-functionally with various teams to develop programs and solutions
  • Innovate new ideas to drive productivity and scalability
  • Help create a company-wide culture of customer-centricity

Datavant is a leading healthcare data logistics company dedicated to improving patient outcomes by seamlessly integrating diverse health data sources. They excel in providing advanced technologies that securely connect disparate patient-level data while maintaining stringent privacy standards. This company promotes a culture of innovation and excellence making it an ideal workplace for those passionate about making a tangible impact in healthcare through cutting-edge data management solutions.

Company Stage

Series B

Total Funding

$80.5M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

28%

2 year growth

174%

Benefits

Competitive Salaries & Rewards

Generous Parental & Family Leave

Ability to work anywhere in the US and Canada

Meaningful equity

Competitive Benefits – Full Family Coverage

WFH Stipend & Monthly Credit

Commitment to Learning & Development

Unlimited PTO

INACTIVE