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Head of Operations
Posted on 12/9/2022
Remote • United States
Experience Level
Desired Skills
  • 8+ years of experience in Operations, Strategy, or Development
  • Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty
  • Experience scaling teams, with a focus on investing in coaching and development of your team. Experience scaling a coaching function a plus
  • Data-driven decision mentality and sound business judgment. Ability to derive insights from data and generate actionable recommendations / hypotheses
  • Proven record of structuring projects and programs and working with a diverse group of stakeholders to achieve goals
  • Exceptional communicator and influencer. Should be able to collaborate with other team members to make sure our growth efforts are well executed
  • Talent magnet who can attract great people and build the marketing team. Manage and nurture the team members
  • Strong grasp of consumer insights and a customer-centric mindset. Desire to understand the members' motivations and customer experience
  • Outstanding interpersonal, coaching and strategic thinking skills with the ability to communicate within all levels of the organization
  • Known for building culture with a mission-driven approach
  • Motivated by challenges and bring a positive tone, an eye for solutions and an energy for rolling up their sleeves and doing whatever needs to be done. A problem solver who takes ownership and loves to learn
  • High IQ/EQ. Leads with humility, integrity, and intellect
  • Attention to detail, multi-tasking, and strong follow-through required
  • Scale our Operations team of Trainers as we launch and grow based on user acquisition, ensuring staffing is optimized to demand all year round
  • Own and develop the best model for hiring and training. Continue to optimize this model to ensure we balance efficiency with superior customer experience
  • Partner with Product & Tech leadership to identify opportunities for process and automation improvements, and lead the roll-out of these initiatives
  • Drive performance on key metrics: PT:Member ratio, clinical outcomes, member engagement, member retention and member satisfactionIn collaboration with our Member teams, establish initial CX frameworks and knowledge bases to support our members
  • Ideate and run at speed & scale experiments on member's UX to keep elevating the member and PT experience. Constantly be analyzing and analyzing our coaching to innovate and evolve in a way that continuously improves our efficacy and efficiency
  • In collaboration with Supply Chain team, own our kit and device strategy, ensuring we are optimized for cost, quality and demand
  • Lead, motivate, and develop an outcome driven team. Create a climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality marketers at all levels
SWORD Health

201-500 employees

Virtual musculoskeletal (MSK) care provider
Company Overview
SWORD Health wants to free 2 billion people from physical pain.
  • A stimulating, fast-paced environment with lots of room for creativity
  • A bright future at a promising high-tech startup company
  • Career development and growth, with a competitive salary
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
  • A stimulating environment with room for creativity - fast-paced, fun, and energetic startup
  • A flexible environment where you can control your hours (remotely) with unlimited vacation
  • Access to our health and well-being program (digital therapist sessions)
Company Core Values
  • Do it for the patients
  • Deliver more than expected, always
  • You only fail if you fail to learn
  • Success and failure belongs to everyone
  • Embrace change
  • Stay thrifty