Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Chainguard

Chainguard

201-500 employees

Supply chain risk management and audits

Data & Analytics
Cybersecurity

Compensation Overview

$95k - $115kAnnually

Junior

Remote in USA

Must cover Pacific Time Zone.

Category
Customer Support
Customer Success & Support
IT & Security
Required Skills
Kubernetes
Git
Docker
Terraform
Requirements
  • Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience
  • 1-2 years of experience working with Docker and Kubernetes
  • Familiar with CI/CD, Terraform, GitHub
  • Passion about providing a superior customer experience
Responsibilities
  • Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images
  • Provide timely communication to customers, maintaining prescribed SLAs
  • Communicate progress of issues and fixes to both technical and non-technical users
  • Use your problem solving and creativity to derive solutions for customers
  • Document detailed investigations of new issues
  • Prioritize customer cases in your own queue
  • Raise issues, bugs, and feature requests to the engineering and product teams
  • Regularly create and manage Knowledge Base content
  • Proactively seek out learning opportunities and challenges
  • Be a team player - collaborating, teaching, and learning across several different cross functional groups
  • Eventually, participate in an on-call rotation for after hours, holiday, and weekend support coverage
Desired Qualifications
  • Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning
  • Start up experience preferred

Chainguard specializes in managing risks in supply chains, particularly for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with recommendations for improvement. Their unique offering includes a curated base container image distro, which helps businesses transition to secure software environments. Chainguard also provides supply chain observability services, allowing companies to track their software's origins and dependencies.

Company Stage

Series C

Total Funding

$249M

Headquarters

Kirkland, Washington

Founded

2021

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Chainguard raised $140 million in Series C funding, boosting its growth potential.
  • Increased demand for secure container images aligns with Chainguard's core offerings.
  • Rising adoption of AI frameworks supports Chainguard's new CPU/GPU containers.

What critics are saying

  • Increased competition from other cybersecurity startups in the Seattle area.
  • Potential overvaluation risk with Chainguard's rapid valuation increase to $1.12 billion.
  • Rapid product expansion may lead to execution challenges for Chainguard.

What makes Chainguard unique

  • Chainguard Images have 97.6% fewer vulnerabilities than industry alternatives.
  • The company offers a curated base container image distro for secure software supply chains.
  • Chainguard provides detailed audits and reports for supply chain risk management.

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Benefits

Equity/stock options

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Health Insurance

Wellness Program