Learning Experience Designer
Posted on 3/22/2023

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
New York, NY, USA
Experience Level
Desired Skills
  • You have instructional design experience, preferably developing customer-facing online learning or live training
  • You have experience working in SaaS or technology
  • You have experience working cross-functionally with Subject Matter Experts (SMEs) to create outcome-based learning experiences
  • You're a skilled writer who can confidently write about technical concepts and distill complex topics into digestible information
  • You have experience producing educational multimedia assets (e.g., graphics or videos) from start-to-finish
  • You have experience crafting immersive learning activities using sandbox environments
  • You have knowledge of best practices in instructional design, online learning, adult learning, blended learning, accessible and inclusive education, and train-the-trainer models
  • You're happiest when using an Agile content development process and are comfortable updating material regularly based on data, training-related feedback, and product updates
  • We're looking for a Learning Experience Designer to research and design learner-centric education and blended learning training experiences for Braze's global customer base and the partner agencies who support them. You'll join Braze's Customer and Partner Education team and report to the Manager of Curriculum. Along with a growing team of customer and partner trainers, creative professionals, and learning experience designers, you'll work to research, scope, design, test, and iterate content
  • As a Learning Experience Designer on the Customer and Partner Education team, your role will focus on designing product and marketing education and training experiences that support integration and onboarding of new customers and the ongoing development of customer proficiency in the Braze dashboard. Working alongside a global team of learning experience designers, certification professionals, customer onboarding managers, customer success managers, and training specialists, you'll play a critical role in scripting and designing blended learning experiences (eLearning + live training), app-based education, immersive labs, train-the-trainer resources, assessments, and feedback surveys