Full-Time

Team Lead of Care

Harrisburg, PA, Hybrid

Posted on 8/9/2024

FreedomCare

FreedomCare

501-1,000 employees

Home care services for Medicaid recipients

Healthcare

Compensation Overview

$23 - $26Hourly

Mid, Senior

Harrisburg, PA, USA

Requires onsite presence in Harrisburg, PA for two to three days per week.

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Management
Salesforce
Customer Service
Requirements
  • Bachelor’s Degree is preferred
  • Experience with Salesforce
  • Experience managing/supervisory employees
  • Exceptional experience leading, mentoring and developing their employees
  • Experience with performance management
  • 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Experience with data input, case review and building rapport and confidence with team
  • Ability to motivate team to meet and/or exceed case management targets or metrics
  • Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
  • Excellent communication and organization skills
  • Must have poise and patience when dealing with customers
  • Bilingual in English and Spanish or other languages *desired*
Responsibilities
  • Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
  • Support process improvement by identifying system or workflow areas of opportunity
  • Assist the management team with the interview processes for new candidates and new team member training

FreedomCare provides home care services specifically for Medicaid beneficiaries in New York. The company allows clients to hire family members or friends as caregivers, which creates a more personalized and trusted care experience. Clients can choose caregivers from their own circle, including children, relatives, or spouses, ensuring comfort and familiarity in their daily living assistance. FreedomCare's business model is funded by Medicaid, and it facilitates the hiring and payment process for caregivers, ensuring they receive immediate compensation after their shifts. This prompt payment system supports caregivers financially and encourages them to provide quality care. Unlike traditional home care services, FreedomCare focuses on personal connections and flexibility in caregiver selection, aiming to enhance the overall caregiving experience for both clients and caregivers.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for home care services due to aging population and in-home care preference.
  • Medicaid expansion in various states may increase eligible client pool.
  • Policy shifts towards value-based care align with FreedomCare's personalized care model.

What critics are saying

  • Increased scrutiny on Medicaid-funded programs could lead to tighter regulations and reduced funding.
  • Alternative home care models like telehealth may reduce demand for in-person caregiving.
  • Caregiver burnout may lead to higher turnover rates and workforce stability challenges.

What makes FreedomCare unique

  • FreedomCare allows Medicaid beneficiaries to hire trusted family or friends as caregivers.
  • Immediate payment system provides financial stability and motivation for caregivers.
  • Operates primarily in New York, focusing on personalized care for Medicaid recipients.

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Benefits

Health Insurance

401(k) Retirement Plan

Hybrid Work Options

Wellness Program

Professional Development Budget

INACTIVE