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Full-Time

Team Lead of Care

Harrisburg, PA, Hybrid

Confirmed live in the last 24 hours

FreedomCare

FreedomCare

501-1,000 employees

Home care services for Medicaid beneficiaries

Social Impact

Compensation Overview

$23 - $26Hourly

Mid, Senior

Harrisburg, PA, USA

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Management
Salesforce
Customer Service
Requirements
  • Bachelor’s Degree is preferred
  • Experience with Salesforce
  • Experience managing/supervisory employees
  • Exceptional experience leading, mentoring and developing their employees
  • Experience with performance management
  • 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Experience with data input, case review and building rapport and confidence with team
  • Ability to motivate team to meet and/or exceed case management targets or metrics
  • Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
  • Excellent communication and organization skills
  • Must have poise and patience when dealing with customers
  • Bilingual in English and Spanish or other languages *desired*
Responsibilities
  • Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
  • Support process improvement by identifying system or workflow areas of opportunity
  • Assist the management team with the interview processes for new candidates and new team member training

FreedomCare provides home care services specifically for Medicaid beneficiaries in New York. The company allows clients to hire family members or friends as caregivers, which creates a more personalized and trusted care experience. Clients can choose caregivers from their own circle, including children, relatives, or spouses, ensuring they receive assistance from someone they know and trust. FreedomCare's business model is funded by Medicaid, and it facilitates the hiring and payment process for caregivers, ensuring they receive immediate compensation after their shifts. This prompt payment system helps caregivers maintain financial stability. Unlike traditional home care services, FreedomCare focuses on personal connections and flexibility in caregiver selection, aiming to enhance the quality of care for clients while supporting caregivers financially.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • The unique model of hiring trusted family members or friends as caregivers can lead to higher satisfaction and better care outcomes for clients.
  • Immediate payment for caregivers can attract a more reliable and motivated workforce, enhancing the overall quality of care.
  • FreedomCare's partnership with Medicaid ensures a stable revenue stream and potential for expansion into other states with similar Medicaid programs.

What critics are saying

  • The company's focus on Medicaid beneficiaries in New York limits its market reach and may hinder growth opportunities.
  • Regulatory changes in Medicaid funding or policies could impact FreedomCare's business model and financial stability.

What makes FreedomCare unique

  • FreedomCare allows Medicaid beneficiaries to hire family members or friends as caregivers, offering a personalized care experience that is rare in the home care industry.
  • The immediate payment system for caregivers ensures financial stability and motivation, setting FreedomCare apart from competitors who may have delayed payment cycles.
  • By focusing exclusively on Medicaid recipients in New York, FreedomCare has tailored its services to meet the specific needs and regulations of this demographic, unlike broader home care providers.