Operational Resilience Managing Director

Job Description

Purpose of Role

An opportunity within the Enterprise Resilience Office has become available for a Managing Director to lead Operational Resilience Enablement. The successful candidate will play a leadership role in driving the continued maturity, consistency, and effectiveness of State Street’s Global Resilience Programme, ensuring the organization is positioned to prevent, respond to, and recover from operational disruptions in line with global policies, internal standards, local regulatory expectations, industry good practice, and client needs.

The MD ERO - Operational Resilience Enablement will support enablement of operational resilience capabilities across State Street, working in close partnership with business, technology, cyber, third-party risk, vendor management, regional resilience teams, and senior management. The role will support the alignment of resilience frameworks, governance, management information, escalation processes, and control expectations to ensure business units operate effectively within internal programme requirements and external regulatory obligations.

A key responsibility of this role is to lead/support the delivery of Operational Resilience self-assessments at both the enterprise and legal entity level, ensuring compliance with applicable regulatory requirements across jurisdictions. This includes driving the assessment of resilience capabilities, identifying vulnerabilities and remediation opportunities, coordinating cross-functional stakeholder engagement, and providing robust evidence of compliance to regulators, executive management, and governance forums. The role will be responsible for supporting legal entities to demonstrate adherence to operational resilience requirements through comprehensive self-assessment, oversight, and reporting processes.

The role will interface closely with senior and executive leadership across corporate, regional, legal entity, and business unit levels, and will be expected to support governance forums, regulatory engagement, and industry-aligned resilience activities as required. The successful candidate will be accountable for fostering a strong culture of Risk Excellence, ensuring appropriate management information, oversight, escalation, and decision-making practices are embedded across the Operational Resilience Enablement function

In addition, the role will have oversight of the OCIR programme in the UK.

Key Committee memberships include:

Internal Committees:

Enterprise Resilience Risk Committee, UK TORC, RRP Global Governance Steering Committee

External Positions: 

• Director of the Securities Industry Business Continuity Management Group (SIBCMG)

• Co-chair of the Bank of England Sector Exercising Group (SEG) and member of the Cross Market Business Continuity Group (CMBCG)

• Member of the UK Finance Business Continuity Business and Operational Continuity Committee (BOCC)

• Member of the Association of Foreign Banks (AFB) and Canary Wharf Resilience Business Continuity Groups

Major Responsibilities

Role Specifics

• Provide leadership and subject matter expertise to continuously evolve State Street’s Operational Resilience Programme, ensuring alignment with regulatory expectations, industry best practices, business strategy, and client requirements.

• Lead and oversee the enterprise-wide Operational Resilience Enablement function, driving consistent implementation of resilience frameworks, standards, governance, and methodologies across regions, business units, and legal entities.

• Own and coordinate the annual legal entity resilience refresh cycle, ensuring all in-scope legal entities complete regulatory and internal resilience obligations through high-quality assessments, effective governance, and alignment with global standards.

• Lead/Support the development, review, challenge, and delivery of Operational Resilience self-assessments at both the enterprise and legal entity levels, ensuring regulatory obligations are met and resilience capabilities are accurately assessed, evidenced, and continuously enhanced.

• Oversee the annual Impact Tolerance review and refresh process, including evaluation of impact assessments, recalibration of Impact Tolerance Statements, governance review, and adoption across legal entities to reflect evolving business models, risk conditions, and regulatory expectations.

• Provide trusted advisory support to business, operations, technology, cyber, risk, and third-party management functions by identifying resilience vulnerabilities, challenging assumptions, and influencing the prioritization, remediation, or acceptance of resilience risks.

• Promote a culture of continuous improvement by leveraging lessons learned from regulatory reviews, remediation programmes, resilience testing, scenario exercises, major incidents, and external events, ensuring findings are translated into meaningful and sustainable enhancements.

• Develop and deliver targeted communication, education, and engagement programmes that strengthen organisational awareness, accountability, and understanding of Operational Resilience requirements across all levels of the firm.

• Partner with global, regional, and legal entity stakeholders to ensure the effective execution of the Operational Resilience framework, maintaining consistency while addressing jurisdiction-specific regulatory requirements where necessary.

• Ensure business units operate in compliance with Operational Resilience programme requirements and applicable regulations, with clear escalation, governance, oversight, and reporting mechanisms in place to address non-compliance and emerging risks.

• Design, enhance, and support delivery of meaningful management information, metrics where needed, and reporting to support executive decision-making, governance oversight, regulatory engagement, and programme maturity assessments.

• Represent the Enterprise Resilience Office in governance forums, regulatory engagements, industry working groups, and client discussions, helping shape resilience strategy and maintain alignment with evolving industry practices and supervisory expectations.

• Collaborate closely with Technology, Cyber Resilience, Business Continuity, Crisis Management, Third-Party Risk Management, Vendor Management, and Resolution Planning teams to drive an integrated and holistic approach to operational resilience across the enterprise.

• Support regulatory examinations, internal audits, remediation programmes, and supervisory interactions by providing expertise, evidence, challenge, and programme oversight to demonstrate the effectiveness and maturity of State Street’s Operational Resilience capabilities.

• Strengthen enterprise resilience by fostering strong stakeholder partnerships, driving accountability, and ensuring the organisation remains prepared to prevent, respond to, recover from, and learn from significant operational disruptions.

• Management of UK Recovery Sites from a relationship,  financial and operational perspective

• Ensure Compliance with the Reasonable Steps required based on the MRM responsibilities for the EMEA COO for BCP and Operational Resilience

Managerial Responsibilities

• Champion and model a culture of Risk Excellence, integrity, accountability, and continuous improvement, setting the tone for effective risk management and resilient decision-making across the Enterprise Resilience Office.

• Lead, mentor, and develop a diverse global team of ERO colleagues cultivating a culture of accountability, collaboration, innovation, and continuous learning while strengthening organizational capability and succession readiness across the Enterprise Resilience Office.

• Build organizational capability through effective talent management, succession planning, coaching, mentoring, and career development, ensuring colleagues are equipped to meet current and future business, regulatory, and leadership requirements.

• Ensure team members have a clear understanding of their roles, responsibilities, decision-making authorities, objectives, and regulatory obligations, while providing ongoing feedback, guidance, and performance support.

• Promote a culture of ownership, transparency, and constructive challenge, encouraging colleagues to identify risks, escalate concerns appropriately, and contribute diverse perspectives that strengthen decision-making and resilience outcomes.

• Establish and maintain effective governance, control, delegation, and oversight frameworks that support prudent risk management, regulatory compliance, and the achievement of strategic objectives.

• Ensure management information, reporting, and escalation processes are effective, timely, and proportionate to risk, enabling informed leadership decisions and proactive issue resolution.

• Foster strong collaboration and trusted relationships across regions, business units, and functions, creating a connected and engaged workforce aligned to the firm's resilience priorities and values.

• Exercise sound judgment and reasonable care in decision-making, ensuring actions are supported by appropriate information, challenge, and consideration of potential risks and impacts.

• Create an environment that promotes continuous learning, innovation, and professional development, leveraging lessons learned, industry developments, and emerging best practices to strengthen team capability and resilience maturity.

• Hold teams accountable for delivering high-quality outcomes while empowering individuals with the authority, resources, and support necessary to perform their responsibilities effectively.

• Demonstrate and uphold the highest standards of professional conduct, ethics, and leadership behavior, ensuring compliance with the Code of Conduct and reinforcing a culture of respect, inclusion, and excellence.

Escalation

Ensure all matters with respect to the UK business and broader EMEA business that could have a material adverse impact on State Street, its clients and its relationships with regulators are escalated to the UK Country Committee, the Head of UK, and to relevant corporate control functional heads.

Person Specification

• Minimum 25+ years of professional experience within financial services, risk management, operational resilience, business continuity, crisis management, or related disciplines, with significant experience operating at a senior leadership level.

• Proven track record of leading and maturing large-scale Operational Resilience, Business Continuity, Crisis Management, and Organizational Resilience programmes within complex, highly regulated global organizations.

• Extensive experience engaging and influencing executive leadership, Boards, regulators, clients, and industry bodies, with the credibility and gravitas to represent State Street in high-profile internal and external forums.

• Demonstrated expertise in interpreting, implementing, and sustaining compliance with global operational resilience regulatory requirements, including legal entity obligations, self-assessments, impact tolerances, severe but plausible scenario testing, and related supervisory expectations.

• Strong understanding of Operational Continuity in Resolution (OCIR) requirements and frameworks, with experience overseeing or supporting programmes that ensure the continuity of critical services, operational dependencies, and resilience capabilities during periods of financial stress or resolution.

• Proven ability to lead regulatory interactions, examinations, thematic reviews, remediation activities, and supervisory engagements, while fostering constructive relationships with regulatory authorities and external stakeholders.

• Recognized subject matter expertise in operational resilience, business continuity, crisis management, third-party resilience, and enterprise risk management, with the ability to translate complex requirements into practical, business-focused outcomes.

• Exceptional communication and presentation skills, with the ability to influence senior executives, challenge constructively, facilitate strategic discussions, and communicate complex resilience concepts to diverse audiences.

• Strong leadership capability with demonstrated success in building, developing, and inspiring high-performing global teams, fostering an inclusive culture, and creating a strong talent pipeline through coaching, mentoring, and succession planning.

• Proven ability to establish trusted partnerships and influence outcomes across business, technology, operations, risk, compliance, legal, and regulatory stakeholders within a global matrix organization.

• Experience representing firms within industry associations, regulatory working groups, sector-wide resilience initiatives, and market-wide exercises, contributing to industry thought leadership and external engagement.

• Strong strategic thinking and change leadership capabilities, with experience leading complex transformation initiatives, enterprise-wide programmes, and organizational change in fast-paced and evolving environments.

• Deep understanding of governance, risk management, controls, escalation frameworks, and executive reporting, with the ability to challenge effectively while balancing commercial, operational, and regulatory considerations.

• Demonstrated ability to make sound judgments under pressure, navigate ambiguity, manage competing priorities, and lead organizations through periods of disruption, crisis, and change.

• Professional qualifications in Operational Resilience, Business Continuity, Risk Management, Crisis Management, or related disciplines are desirable, as is active participation in industry or professional resilience forums,

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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