Full-Time
Customer Service Learning Manager
Posted on 8/20/2026
CenterPoint Energy
5,001-10,000 employees
Regulated electric and natural gas utility
No salary listed
Houston, TX, USA
In Person
Bachelor's
 Customer Experience & Support (1) |
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- A bachelor’s degree from an accredited college or university is required.
- At least five years of experience in learning and development or a related field is required.
- At least five years of leadership experience managing teams or enterprise programs is required.
- Demonstrated experience in instructional design, facilitation, adult learning principles, and blended learning delivery is required.
- The role requires the ability to partner across instructional design, learning technology, change management, leadership development, operations, and enterprise stakeholder groups.
- The role requires the ability to communicate clearly, influence stakeholders, coach employees, and translate business priorities into practical learning solutions.
- Lead Customer Service Learning strategy aligned to Customer Service priorities, enterprise workforce goals, and broader Learning and Organizational Development portfolio priorities.
- Partner with Customer Service operations leaders to identify capability gaps, translate business needs into Learning and Organizational Development-aligned learning plans, and implement scalable learning solutions.
- Oversee onboarding, cross-functional, technical, sales, and leadership training programs that support employee capability and operational performance.
- Ensure effective blended learning delivery, including classroom, virtual, eLearning, simulations, artificial intelligence-enabled solutions, and immersive practice experiences.
- Establish governance for content quality, instructional design, facilitation, evaluation, delivery standards, and sustainment practices.
- Partner across Learning and Organizational Development to integrate instructional design, learning technology, change management, and leadership development support into Customer Service Learning initiatives.
- Conduct performance consulting using operational data, quality insights, learner feedback, and stakeholder input to distinguish training needs from process, communication, or change needs.
- Measure learning effectiveness using key performance indicators, learner feedback, and business outcomes; provide insights that inform continuous improvement and Learning and Organizational Development reporting.
- Lead, coach, and develop trainers and coordinators across regions while strengthening collaboration and consistency across regional Customer Service Learning teams.
- Serve as a strategic advisor on training readiness, change initiatives, launch decisions, and sustainment efforts, including support during high-volume periods or All Hazards Operations Plan events, as needed.
- A degree in learning and development, instructional design, organizational development, business, human resources, education, communications, or a related field is preferred.
- Knowledge of customer service and/or field operations is preferred.
- Experience applying performance consulting, learning governance, measurement practices, and continuous improvement within a Learning and Organizational Development or enterprise learning environment is preferred.
- Experience with digital learning platforms, learning technology, and artificial intelligence-enabled content development is preferred.
CenterPoint Energy delivers electricity and natural gas to customers in several states (Indiana, Ohio, Louisiana, Minnesota, Mississippi, and Texas) as a regulated utility. It generates, transmits, and distributes electric power and natural gas, and also sells natural gas services. The company earns revenue by charging approved rates set by state regulators for its utility services, with a focus on safe and reliable energy delivery to residential, commercial, and industrial customers. Its approach centers on maintained utility infrastructure and regulated pricing, differentiating it from competitive energy suppliers by operating as a regulated, monopoly-style service provider in its service areas. The company's goal is to provide dependable energy delivery while meeting regulatory requirements and ensuring steady, predictable utility earnings through approved rate structures.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Houston, Texas
Founded
1866
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Simplify's Take
What believers are saying
- Q2 2026 non-GAAP EPS reached $0.40, and revenue rose 10.7% to $2.15 billion.
- CenterPoint lifted its ten-year capital plan by $1.2 billion without raising current equity needs.
- Management says new connections will cut customer delivery charges by at least $5 billion over ten years.
What critics are saying
- Texas Attorney General Ken Paxton is investigating Beryl response, keeping legal pressure alive through 2026.
- Houston restaurants seek over $100 million for outage losses from Hurricane Beryl.
- Another major storm outage could reignite regulatory punishment and threaten CenterPoint’s franchise credibility.
What makes CenterPoint Energy unique
- CenterPoint’s Houston grid serves 14 gigawatts of eligible Batch Zero load by 2031.
- Its $66.7 billion 2026-2035 plan targets transmission, resiliency, and downtown Houston revit alization.
- The joint CenterPoint-AEP Hillje-Blu Lacy project ties utility expansion to Texas industrial growth.
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Benefits
Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule
Paid holidays
Paid time off
Access to discounts at fitness clubs
On-site wellness center
Professional growth and development programs
Tuition reimbursement
401(k) Retirement Plan
401(k) Company Match
Company News
CenterPoint Energy outlines 10 commitments to strengthen Texas transmission system. CenterPoint Energy outlined a series of 10 commitments to strengthen and modernize the region's transmission system and related energy infrastructure. CenterPoint's "10 Commitments for Texans" feature billions of dollars in anticipated economic benefits, enhanced community engagement, local benefits, a focus on affordability, more jobs, and protecting the environment, among others. "We are committed to working together with our local communities and Texas landowners to build a better, more reliable, and more resilient energy future. Our 10 Commitments reflect our sincere effort to put Texans and our communities first, help ensure that local communities and our region truly benefit, and treat everyone as partners with the opportunity to shape and make these vital energy infrastructure projects even better," Jason Ryan, CenterPoint Energy's executive vice president, regulatory services and government affairs, said. The "10 Commitments for Texans" will guide all future CenterPoint major transmission projects that are longer than 100 miles. The 10 commitments include: * Committing to national and Texas ratepayer affordability initiatives. CenterPoint signed the White House's "Ratepayer Protection Pledge," and supports the framework implemented by the Texas Legislature. It is committed to prioritizing affordability, economic growth, grid reliability and resiliency, and ensuring that new large customers pay the costs associated with powering their businesses. * Prioritizing affordability for customers. CenterPoint recently announced a $5 billion customer savings initiative for Texas families. It will build on this with its recent transmission improvement projects by helping Electric Reliability Council of Texas (ERCOT) customers save more than $100 million annually. * Engaging more with communities: CenterPoint supports an enhanced engagement strategy with local communities. The enhanced engagement actions for transmission improvement projects will include: hosting webinars in addition to open houses; extending the initial landowner comment period to 30 days; hosting a second round of open houses and webinars; launching a dedicated website and project email inbox and hotline; and meeting with government officials before landowner and community notices go out. * Partnering with local landowners: CenterPoint respects local landowners and believes in partnering with them to find shared solutions to benefit their community. Also, CenterPoint will provide above-market valuations to impacted landowners, provide payment options, and use independent appraisers. It is committed to acquiring at least 95 percent of required property for its projects without the use of eminent domain. * Creating local jobs. CenterPoint is targeting creating approximately 41,000 Texas construction jobs and adding an anticipated 1,100 permanent jobs. * Providing funding for vital local services. CenterPoint believes that local communities should benefit from future infrastructure projects, like its upcoming critical transmission improvement projects. Once completed, these projects are anticipated to deliver approximately $120 million per year in new tax revenue to invest in local schools and other public services. * Avoiding rivers, waterways and unique areas. CenterPoint understands that protecting communities and unique local areas is vital. That[[ʻ]]s why CenterPoint reviews more than 40 land use factors to reduce the proposed project area. Working to avoid wetlands, waterways and water tables is part of CenterPoint's overall commitment to protecting the environment. * Respecting ranchers, farmers and agricultural resources. CenterPoint is committed to coordinating with local landowners, agencies and organizations to identify solutions and lessen impacts to natural boundaries of pasture lands, bodies of water and livestock. * Prioritizing health and safety. CenterPoint is committed to meeting the highest industry safety standards. As part of that commitment, CenterPoint will offer free electric and magnetic field testing at any customer's home or business, along with other measures to safeguard the health and safety of local communities. * Making use of existing corridors. As part of its commitment to reducing impacts on private property owners, CenterPoint will review existing utility corridors and easements to determine where it can parallel new infrastructure and equipment. CenterPoint Energy is in the initial planning stages of its transmission improvement efforts and is gathering feedback from stakeholders, property owners and community members to help shape the design of proposed projects. CenterPoint has already hosted a series of meetings with federal, state and local government officials and community organizations and will continue to host webinars and open houses to gather feedback.
CenterPoint Energy unveils 10 commitments for Texas transmission projects. Utility outlines expanded landowner engagement and feedback process. CenterPoint Energy is rolling out a new framework aimed at putting Texas communities and landowners at the center of its next major transmission improvement projects. The Houston-based utility announced its "10 Commitments for Texans" on Tuesday, outlining a community-first approach to strengthening and modernizing the state's transmission system. The commitments apply to future major transmission projects requiring a Certificate of Convenience and Necessity from the Public Utility Commission of Texas and spanning more than 100 miles. Recommended Videos Keep Watching "We are committed to working together with our local communities and Texas landowners to build a better, more reliable, and more resilient energy future," said Jason Ryan, CenterPoint Energy's Executive Vice President of Regulatory Services and Government Affairs. "Our 10 Commitments reflect our sincere effort to put Texans and our communities first, help ensure that local communities and our region truly benefit, and treat everyone as partners with the opportunity to shape and make these vital energy infrastructure projects even better." Affordability takes center stage. Keeping costs down for customers is a central theme of the initiative. CenterPoint recently signed the White House's "Ratepayer Protection Pledge" and supports Texas Senate Bill 6, passed during the last legislative session, which prioritizes customer affordability and grid reliability. The company also announced a $5 billion Customer Savings Initiative for Texas families. Its upcoming transmission projects are projected to save Electric Reliability Council of Texas customers an additional $100 million or more annually as local economies grow and share the cost of reliability improvements. More time, more input for landowners. One of the most notable changes under the new commitments is a significant expansion of the landowner feedback process. CenterPoint says it will more than double the time property owners have to weigh in on projects. The enhanced engagement process includes hosting webinars alongside traditional open houses, extending the initial landowner comment period to 30 days, and holding a second round of open houses and webinars before submitting a project application to regulators. After an application is filed, the window for landowners to intervene will be voluntarily extended from 30 days to 60 days. CenterPoint will also launch a dedicated project website with an interactive map, a project email inbox and hotline with a required two-business-day response time, and will meet with government officials before community notices go out. Jobs, taxes, local benefits. The economic case for the projects is significant, according to a third-party study conducted by IdeaSmiths. The upcoming transmission projects are projected to support approximately 41,000 Texas jobs during construction, representing roughly $4.4 billion in salaries and local economic activity, along with an anticipated 1,100 ongoing jobs once complete. Local governments and school districts could also see lasting financial benefits. The projects are expected to generate approximately $120 million per year in new tax revenue for local schools and public services, according to the same study. Protecting land, water, communities. CenterPoint says it will review more than 40 land use factors when planning project routes, with a focus on avoiding wetlands, waterways and environmentally sensitive areas. The company also pledged to work closely with farmers and ranchers to minimize impacts to agricultural land and livestock operations. On the property rights front, CenterPoint committed to providing above-market valuations to impacted landowners, offering flexible payment options and using independent appraisers. The company set a goal of acquiring at least 95% of required property without the use of eminent domain Free electric and magnetic field testing will be offered to any customer's home or business as part of the company's health and safety commitment. What's next. CenterPoint says it is currently in the initial planning stages of its transmission improvement efforts and is continuing community outreach across the region. The company has already held meetings with federal, state and local government officials and is hosting ongoing webinars and open house events.
CenterPoint launches hurricane safety week for Houston customers. Grid strengthened with new weather stations and emergency center. CenterPoint Energy launched its "Hurricane Safety and Preparedness Week" Monday, kicking off a week-long campaign aimed at helping Greater Houston customers stay safe and prepared as peak hurricane season gets underway. The campaign highlights the company's ongoing preparedness efforts and encourages customers to take action before a storm hits. "Preparing for hurricanes and severe weather is a year-round priority for all of us at CenterPoint, and with peak hurricane season underway, we are determined to remain ready to support our customers throughout the coming months," said Ed De Varona, Senior Vice President of CenterPoint Energy's Electric Business. "We remain laser focused on minimizing the impact of extreme weather on our customers and keeping them informed before, during and after any storms." Recommended Videos Throughout the week, CenterPoint plans to push communications across social media, email and other channels to raise awareness of what the company is doing to prepare - and what customers can do at home. What CenterPoint has done to get ready. The company says it has taken significant steps to strengthen grid resiliency ahead of hurricane season. CenterPoint completed more than 25,000 hours of FEMA preparedness and response training across more than 800 employees. The company also increased the number of frontline workers available for storm response by up to 20 times its normal workforce. To better detect and respond to severe weather, CenterPoint installed 150 weather stations across its service area. The company also improved its damage assessment process to help identify grid damage faster and speed up power restoration. CenterPoint opened a new, state-of-the-art Emergency Operations Center built in accordance with FEMA standards, designed to improve coordination with emergency partners and help restore power more quickly after a storm. On the government relations front, CenterPoint says it is providing regular updates to federal, state, county and city officials on its preparedness activities. What customers can do right now. CenterPoint is urging customers to take a few simple steps before a storm develops. Customers who haven't already signed up for Power Alert Service(R) are encouraged to do so. The service sends outage updates and estimated restoration times via phone, text or email. More than 90% of CenterPoint customers are already enrolled. Customers should also create a safety plan, particularly those who rely on electricity for life-sustaining equipment or medical needs. CenterPoint's cloud-based Outage Tracker - available in both English and Spanish - allows users to monitor outages and restoration times by county, city or ZIP code.
CenterPoint Energy has announced a $700 million offering of 6.40% Fixed-to-Fixed Reset Rate Junior Subordinated Notes, Series E, due 2058. The company entered into an underwriting agreement on 30 July 2026 with a syndicate led by Mizuho Securities USA, PNC Capital Markets, Scotia Capital (USA), TD Securities (USA), and U.S. Bancorp Investments. The notes will pay interest semi-annually on 15 February and 15 August, beginning 15 February 2027. They will be listed on the New York Stock Exchange and NYSE Texas. CenterPoint may defer interest payments for up to 10 consecutive years. During any deferral period, the company cannot pay dividends on its capital stock, redeem or repurchase shares, or make payments on junior or equal-ranking debt until all deferred interest is paid.
CenterPoint Energy reported Q2 2026 revenue of $2.15 billion, up 10.7% year-over-year, beating the consensus estimate of $2.11 billion by 1.81%. EPS came in at $0.40, compared to $0.29 in the prior-year quarter, exceeding the $0.37 consensus by 8.11%. Electric Transmission and Distribution revenues reached $1.37 billion, up 15.2% year-over-year and above the $1.33 billion analyst estimate. Natural Gas Distribution revenues were $777 million, up 3.5% but below the $834.03 million estimate. Operating income for Electric Transmission and Distribution was $407 million, beating the $369.53 million estimate. Natural Gas Distribution operating income came in at $130 million, missing the $194.78 million forecast. Shares declined 1.7% over the past month.