The Global Employee Relations Senior Analyst provides administrative and operational support to the Global Employee Relations team.   

Due to the confidential and sensitive nature of the job function, Global Employee Relations Associates must be capable of functioning with a high level of discretion and empathy. and be willing to deal with a broad range of employee issues.

Key Accountabilities

Operational Support and Reporting

• Production of estimates and termination letters

• Manage all processes between Employee Relations, Workday, Payroll, Benefits and Pension

• Ensure that all relevant parties are notified and kept updated related to employee terminations

• Manage reporting and tracking of employee terminations, ensuring that the department acts in accordance with government regulations

• Maintaining ad-hoc upgrades to severance trackers and termination letter templates in Word and Excel

• Provide all regular reports as required, including Finance, Compliance and any ad-hoc requests and analysis

• Respond to employee and manager inquiries, which may involve partnering with other internal teams or escalating to the appropriate teams.

• Manage DocuSign processes for support of ER initiatives focusing on Employee Experience

• Regular access review of the of ER Shared Drive and ER Sharepoint

Job Requirements:

• Previous experience in an operational environment, preferably in Human Resources

• Proficient in Excel and Word

• Experience with systems used such as Workday, Salesforce, Docusign etc.

• Ability to communicate clearly, concisely and tactfully.

• Detail orientation

• Maintain a high standard of confidentiality, and able to work effectively with a wide variety of stakeholders

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$51,975.00 USD - $86,625.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)