Full-Time

Store Manager

Golf Galaxy

Confirmed live in the last 24 hours

Dick's Sporting Goods

Dick's Sporting Goods

10,001+ employees

Retailer of sporting goods and apparel

Consumer Goods

Compensation Overview

$84.5k - $122.7kAnnually

+ Incentive + Equity + Benefits

Senior

Bay Shore, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 5+ years retail management experience required; golf sales/service preferred
  • Technical skills in club repair & fitting preferred
  • World-class customer service skill and interpersonal/communication skills
  • Strong problem-solving ability and analytical skills
  • Proficiency in MS Office
  • Flexible availability – including nights, weekend, and holidays
Responsibilities
  • Drive sales and profitability through customer satisfaction and report analysis.
  • Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
  • Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
  • Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
  • Uphold Golf Galaxy standards for merchandise presentation.
  • Responsible for recruitment, interviewing, and hiring across the store.
  • Select, on-board, empower, and develop a highly effective team of individuals.
  • Lead consistent evaluation and development of in-store talent.
  • Define a clear vision and strategy in order to communicate expectations.
  • Demonstrate a flexible leadership style to foster team member engagement including recognition.
  • Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
  • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
  • Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
  • Ensure completion of training requirements are met across the store.
  • Incorporate your customer’s perspective when defining success.
Dick's Sporting Goods

Dick's Sporting Goods

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DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coraopolis, Pennsylvania

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The extension of partnerships, like with the University of Tennessee Athletics and Synchrony, highlights DICK'S Sporting Goods' strategic growth and customer loyalty initiatives.
  • Opening next-generation stores, such as the 80,000 square foot location in Minneapolis, demonstrates the company's commitment to innovation and enhancing customer experience.
  • Strong financial performance, as evidenced by beating Wall Street targets, indicates robust business health and potential for growth.

What critics are saying

  • Economic uncertainties have led to a reduction in seasonal hires, which could impact customer service during peak shopping periods.
  • The recent cyberattack poses risks to customer trust and data security, potentially affecting the company's reputation.

What makes Dick's Sporting Goods unique

  • DICK'S Sporting Goods combines a strong physical retail presence with a robust online platform, setting it apart from competitors who may focus solely on one channel.
  • Their ScoreCard loyalty program and financing options like 0% APR through Affirm enhance customer retention and satisfaction, providing a competitive edge.
  • The company's commitment to social responsibility and community engagement, such as aiding Hurricane Helene victims, strengthens its brand image and customer loyalty.

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