At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter.

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality.

About the job:

As Software Support Engineer you will be responsible for maintaining, monitoring and supporting key technical systems within Warner Music Group’s “Technology” organization. This role is a hybrid of site reliability engineering (SRE) and operations / customer support that benefits from adaptability, breadth of experience, customer orientation, and enthusiasm for supporting healthy and stable systems in production!
You will work directly with a small team of Software Support Engineers, collaborate closely with a larger application development group, and you’ll also partner with our operations teams to deliver our artists’ music all around the world.
Ideal candidates will feel a strong sense of responsibility for the systems under their care, and value continuous improvement, knowledge sharing, communication and cooperation.

Here you’ll get to:

Write clean and maintainable code in Java, Python and/or TypeScript depending on the project
Monitor production systems in order to respond quickly to issues as they arise, while also improving automated monitoring capabilities to provide timely or advance warning
Own root cause analysis (RCA) of outages, and implement fixes and improvements
Debug and resolve systems errors identified by automated or manual testing
Perform performance and scalability testing, identify bottlenecks, and implement improvements
Work closely with business/operations users to troubleshoot, document and resolve issues they’re facing
Execute manual workflows to support business/operations users, and write code to automate the same. Examples include: querying databases to generate reports, modifying AWS resources, or restarting failed jobs
Improve CICD, such as by writing GitHub Actions or by modifying infrastructure-as-code (IaC) to provision new resources
Improve your team’s knowledge base by writing playbooks and technical deep dives
Be on-call to respond to high-priority production incidents

About you:

You have 3+ years experience in a DevOps, Production Engineering, Site Reliability Engineering or similar role
You have knowledge of Python or TypeScript for backend development
You have experience working with legacy code, such as Java 11
You have experience managing AWS services, such as API Gateway and EC2
You have used infrastructure-as-code (IaC) to provision and maintain public cloud infrastructure, such as in AWS
You have experience with relational databases, such as Oracle or PostgreSQL
You can troubleshoot user-facing issues involving desktop environments, networking, and web browsers
You communicate effectively with technical and non-technical audiences
You have been accountable for, responded to, and resolved issues within established Service Level Agreement (SLA) timeframes
You operate effectively in a distributed team environment with colleagues from across multiple time zones

About us:

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Software Support Engineer

Warner Music

About the job:

Here you’ll get to:

About you:

Simplify's Take

What believers are saying

What critics are saying

What makes Warner Music unique

Benefits

Company News