NetSuite Customer Education Marketing Specialist

Location: Jacksonville, Florida/Remote

Reports To: Content Marketing Manager

Summary:

The NetSuite Customer Education Marketing Specialist owns education marketing to existing RF-SMART for NetSuite customers. A creative thinker and problem solver, the Customer Education Marketing Specialist will have a direct impact on the retention and education of our customers through marketing campaigns and relationship building while living out the RF-SMART mission to transform customers and change lives.

Essential Duties and Responsibilities:

• Support and execute personalized educational campaigns around new products for existing RF-SMART for NetSuite customers

• Build relationships with RF-SMART for NetSuite customers with a goal of strengthening the brand, uncovering opportunities for process improvement, and increasing customer retention

• Assist with event attendance promotion and speaker coordination of RF-SMART for NetSuite events, specifically customer speakers and internal team member presentations. 

• Conduct interviews and uncover opportunities for partnership between the customer, marketing, and sales teams. 

• Review articles and maintain analytical data for the RF-SMART Knowledge Base

• Own RF-SMART for NetSuite Super User customer education program

• Meet or exceed lead, activity, content and/or education targets set by Marketing Manager

• Host and produce Customer Support Webinars

Education and Experience:

• Bachelor’s Degree or equivalent experience required

• Strong copywriting skills are a must

• Experience working with a marketing automation system, preferably HubSpot, and event software platforms.

• A rock star communicator that loves to meet new people

• Must work well independently and be able to prioritize and meet deadlines 

• Excellent interpersonal, presentation, group, and phone skills 

• Must be creative, energetic, outgoing, and organized

• B2B SaaS marketing experience preferred, but not required

• Experience with the RF-SMART product preferred, but not required

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give  a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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