NetSuite Customer Education Marketing Specialist
Location: Jacksonville, Florida/Remote
Reports To: Content Marketing Manager
Summary:
The NetSuite Customer Education Marketing Specialist owns education marketing to existing RF-SMART for NetSuite customers. A creative thinker and problem solver, the Customer Education Marketing Specialist will have a direct impact on the retention and education of our customers through marketing campaigns and relationship building while living out the RF-SMART mission to transform customers and change lives.
Essential Duties and Responsibilities:
- Support and execute personalized educational campaigns around new products for existing RF-SMART for NetSuite customers
- Build relationships with RF-SMART for NetSuite customers with a goal of strengthening the brand, uncovering opportunities for process improvement, and increasing customer retention
- Assist with event attendance promotion and speaker coordination of RF-SMART for NetSuite events, specifically customer speakers and internal team member presentations.
- Conduct interviews and uncover opportunities for partnership between the customer, marketing, and sales teams.
- Review articles and maintain analytical data for the RF-SMART Knowledge Base
- Own RF-SMART for NetSuite Super User customer education program
- Meet or exceed lead, activity, content and/or education targets set by Marketing Manager
- Host and produce Customer Support Webinars
Education and Experience:
- Bachelor’s Degree or equivalent experience required
- Strong copywriting skills are a must
- Experience working with a marketing automation system, preferably HubSpot, and event software platforms.
- A rock star communicator that loves to meet new people
- Must work well independently and be able to prioritize and meet deadlines
- Excellent interpersonal, presentation, group, and phone skills
- Must be creative, energetic, outgoing, and organized
- B2B SaaS marketing experience preferred, but not required
- Experience with the RF-SMART product preferred, but not required
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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