Full-Time

Lead Strategic Customer Success Partner

Transportation Management

Posted on 10/30/2024

Uber Freight

Uber Freight

5,001-10,000 employees

Data & Analytics
Automotive & Transportation

Senior

Memphis, TN, USA + 1 more

More locations: Rogers, AR, USA

Position requires in-office presence in Memphis, TN and Rogers, AR.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Supply Chain Management
Tableau
Data Analysis
Requirements
  • At least a High School Diploma
  • At least 8 years related experience (within Sales and Project Management)
  • Industry Experience
  • Bachelor’s Degree in Transportation Logistics or Supply Chain Management or Business or 8+ years of Transportation, Logistics or 3PL experience
  • Knowledge of Microsoft Tools and other applications
  • Understanding basic project management concepts
  • Ability to build relationships at senior leader level
  • Experience analyzing and interpreting supply chain data
  • Proficient in Tableau
Responsibilities
  • Manage portfolio of $2M+ net revenue
  • Design and creates opportunities for cross-sell/up-sell
  • Drives business growth
  • Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects
  • Understands all service offerings and can recommend based on customer strategic needs
  • Guides others on CE best practices
  • Handles escalations and comfortable with tough customer conversations
  • Demonstrates strong executive communication skills
  • Owns MBR/QBR design - more custom, complex slides; start from scratch.
  • Should independently own decks with little support.
  • Involved with contract negotiations, budgeting and resource allocation

Company Stage

Series A

Total Funding

$486.4M

Headquarters

Chicago, Illinois

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

22%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Transplace enhances Uber Freight's capabilities, potentially leading to increased market share and revenue growth.
  • Uber Freight's integration with Uber's broader ecosystem offers employees opportunities for cross-functional collaboration and innovation.
  • The backing from prominent investors provides financial stability and resources for further expansion and technological advancements.

What critics are saying

  • The logistics sector's volatility and supply chain complexities could pose challenges to Uber Freight's operational efficiency.
  • Integration of Transplace's operations and technology may face hurdles, impacting short-term performance and employee workload.

What makes Uber Freight unique

  • Uber Freight's acquisition of Transplace positions it as a leading logistics technology platform, combining digital carrier networks with advanced shipper technology.
  • The strategic investment from Abu Dhabi Growth Fund, D1 Capital, and GCM Grosvenor underscores Uber Freight's financial backing and growth potential.
  • Uber Freight leverages Uber's extensive technological expertise and infrastructure, setting it apart from traditional logistics companies.

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