Full-Time

Senior IT Operations Analyst

Posted on 1/31/2025

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Biotechnology
Healthcare

Compensation Overview

$95.2k - $142.8kAnnually

+ Short-term Incentive Plan (MIP)

Mid, Senior

Northridge, Los Angeles, CA, USA

Category
System Administration
IT & Security
Required Skills
Microsoft Azure
ServiceNow
SAP Products
Salesforce
AWS
JIRA
Confluence
Splunk
Linux/Unix
Google Cloud Platform

You match the following Medtronic's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • IT infrastructure fundamentals, including networking, server administration, virtualization, and databases.
  • Familiarity with system monitoring tools (e.g., Nagios, SolarWinds, Splunk) and ITSM platforms (e.g., ServiceNow, Jira, Confluence).
  • Strong understanding of incident, problem, and change management processes (ITIL framework knowledge preferred).
  • Knowledge of operating systems such as Linux, Windows, and cloud platforms (AWS, Azure, GCP).
  • Proven ability to diagnose and troubleshoot complex technical issues in a multi-tiered environment, including issues related to SAP and Salesforce.
  • Basic understanding of cybersecurity protocols and practices (e.g., firewalls, IDS/IPS, vulnerability management).
  • Strong analytical and troubleshooting skills to quickly resolve IT system issues.
  • Excellent verbal and written communication skills to translate technical language into business terms.
  • Effective time management skills, with the ability to prioritize tasks
  • Detail-oriented approach to monitoring systems and documenting processes.
  • Collaborative team player, with the ability to work closely with cross-functional IT teams.
  • Ability to quickly adapt to new tools, technologies, and environments.
  • Independent and self-motivated, able to proactively identify issues and solutions.
  • Commitment to continuous improvement of systems and processes.
Responsibilities
  • Monitor servers, networks, databases, and applications to ensure optimal performance and uptime.
  • Address system alerts, investigate root causes, and resolve or escalate issues as needed.
  • Record, track, and document incidents and resolutions, and conduct root cause analysis to prevent recurrence.
  • Implement routine updates, patches, and system changes to maintain security and functionality.
  • Assist in configuration management tasks, ensuring accurate documentation of system configurations and changes.
  • Create regular reports on system performance, downtime, and key operational metrics for management.
  • Work closely with network, infrastructure, and security teams to ensure cohesive IT operations and quick issue resolution.
  • Assist in deploying new technologies, system rollouts, and migrations, ensuring minimal disruption to operations.
  • Develop and update comprehensive documentation for standard operating procedures, system configurations, and incident handling.
  • Liaise with external vendors for system support, ensuring SLA compliance and quick resolution of hardware/software issues.
  • Serve as the technical point of contact between IT and business teams, explaining issues and resolutions in user-friendly terms.
  • Identify and recommend optimizations to enhance system efficiency and prevent future issues.
Desired Qualifications
  • 5+ years of experience in IT Operations, Infrastructure Support, or System Administration.
  • Hands-on experience with system monitoring tools and ITSM platforms.
  • Solid understanding of networking, server administration, and operating systems (Windows/Linux).
  • Strong problem-solving abilities and a detail-oriented mindset.
  • IT certifications such as ITIL, CompTIA Network+, or Microsoft Certified Professional (MCP).
  • Experience with cloud platforms like AWS, Azure, or Google Cloud.
  • Knowledge of automation tools such as Ansible, Puppet, or Chef.
  • Experience in scripting (e.g., PowerShell, Python, JavaScript) to automate tasks and processes.
  • Familiarity with security practices and tools, such as firewalls, intrusion detection systems, and patch management solutions.

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering training, patient management programs, and technical support to healthcare providers. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through comprehensive solutions.

Company Size

10,001+

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

1949

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing chronic disease rates boost demand for Medtronic's therapeutic solutions.
  • AI integration in devices enhances Medtronic's diagnostic and treatment capabilities.
  • Personalized medicine trends align with Medtronic's tailored device offerings.

What critics are saying

  • Increased competition in neurostimulation could impact Medtronic's market share.
  • Stricter EU regulations may delay Medtronic's product launches in Europe.
  • Patent litigation could strain Medtronic's financial resources.

What makes Medtronic unique

  • Medtronic's BrainSense™ Adaptive DBS offers personalized Parkinson's treatment, enhancing patient outcomes.
  • The company leads in minimally invasive surgical tools, meeting rising global demand.
  • Medtronic's comprehensive product and service suite supports healthcare providers worldwide.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Company News

Surgical Robotics Technology
Feb 13th, 2025
Medtronic Acquires Certain Nano Surface Technology from Nanovis

Medtronic acquires certain nano surface technology from Nanovis.

PR Newswire
Feb 5th, 2025
Medtronic To Announce Financial Results For Its Third Quarter Of Fiscal Year 2025

GALWAY, Ireland, Feb. 5, 2025 /PRNewswire/ -- Medtronic plc (NYSE: MDT), a global leader in healthcare technology, today announced that it will report financial results for its third quarter of fiscal year 2025 on Tuesday, February 18, 2025. A news release will be issued at approximately 5:45 a.m. Central Standard Time (CST) and will be available at https://news.medtronic.com. The news release will include summary financial information for the company's third quarter of fiscal year 2025, which ended on Friday, January 24, 2025. Medtronic will host a video webcast at 7:00 a.m

Stock Titan
Jan 21st, 2025
Medtronic appoints Thierry Piéton as Chief Financial Officer

GALWAY, Ireland, Jan. 21, 2025 /PRNewswire/ - Medtronic plc (NYSE: MDT), a global leader in healthcare technology, today announced that Thierry Piéton has been appointed Chief Financial Officer for the company, effective March 3, 2025.

Cardiovascular Business
Jan 17th, 2025
Medtronic heart rhythm technologies on full display at AF Symposium 2025

Medtronic's heart rhythm management portfolio, including its insertable cardiac monitors (ICMs) and pulsed field ablation (PFA) systems, have had a significant footprint at AF Symposium 2025, a three-day conference in Boston focused on advanced atrial fibrillation (AFib) technologies.

MedCity News
Jan 15th, 2025
Is Medtronic On the Cusp of Rewriting Its Own Story in Renal Denervation?

Recall that Medtronic acquired the renal denervation technology from Mountain View, California-based Ardian back in 2010 for $800 million plus milestone payments.

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