Full-Time
Customer Solutions Representative
Connected Products
Posted on 3/13/2025
Fortune Brands
51-200 employees
Provides home, security, and outdoor solutions
No salary listed
Junior
Remote in USA
- Minimum of 1 year of experience in a technical support call center, help desk or field service environment required
- Proficient with home-based wireless networking solutions, IOT and smart home devices
- Basic experience with mobile devices (Android and Apple) and digital voice assistants
- Good interpersonal skills required; ability to interface with customers in a manner which instills confidence in Moen’s products and business; ability to successfully interact with variety of customers and work through challenging situations
- Skilled in written and verbal business communication
- Self-motivated and ability to work independently and with a team
- Must be able to work scheduled shifts. Call center hours are M-F 8:00am-7:00pm and Saturday 9:30am – 6:00pm EST; this position will be expected to work rotating shifts
- Handles and resolves customer connectivity, WiFi, networking and app support issues through phone and email queues for Moen’s Smart Water (IOT) products in a call center environment
- Delivers a customer experience that helps to drive unsolicited, positive 'word of mouth' advertisement for Moen Incorporated
- Effectively explain technical information to users of all knowledge levels
- Process, handle, and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken
- Log and document all customer interactions in Moen’s cloud based solutions (C4C)
- Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills
- Respond calmly and effectively to all customer situations while having a positive attitude
- Achieve individual and team goals, objectives, and performance targets
- Stay up to date with the latest technology trends and best practices
- Collaborate with internal teams to resolve issues
- Bachelor’s degree is preferred
- Bi-Lingual in Spanish and English preferred, but not required
Fortune Brands Innovations operates in the water, outdoors, and security sectors, providing products that enhance living spaces and ensure safety. The company offers a range of branded products, including water solutions, outdoor items, and security systems, targeting homeowners, commercial builders, and security-conscious consumers. Its business model emphasizes brand leadership and innovation, allowing it to adapt to market changes and meet customer needs effectively. By expanding its distribution channels and maintaining strong brand recognition, Fortune Brands Innovations aims to capture market share and drive revenue growth. The company's goal is to leverage its operating model, the Fortune Brands Advantage, to achieve sustained growth in the home improvement and commercial building markets.
Company Size
51-200
Company Stage
IPO
Headquarters
Deerfield, Illinois
Founded
2012
Simplify's Take
What believers are saying
- Smart home market growth offers opportunities for FBIN's security and home products.
- Rising demand for eco-friendly materials aligns with FBIN's sustainability focus.
- Outdoor living market growth benefits FBIN's outdoor product lines.
What critics are saying
- Rising interest rates may reduce demand for home improvement projects.
- Tariffs on imports could increase costs and affect profit margins.
- Competition from global players may pressure FBIN's market share.
What makes Fortune Brands unique
- FBIN leverages the Fortune Brands Advantage for adaptability in diverse market conditions.
- The company focuses on brand leadership and innovation to maintain a competitive edge.
- FBIN's strategic channel management expands its reach to a broader audience.
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Benefits
Hybrid Work Options
Company News
High interest rates. Pending tariffs on a wealth of foreign imports. Concerns about mass deportations. Taken together, these factors are all driving a drop in demand for home improvement projects, the Financial Times (FT) reported Sunday (March 2). As that report noted, shares of a number of companies in this space are reaching historic lows, with the market stressed by the Trump administration’s tariff threats and the possibility of mass deportations of undocumented workers
Fortune Brands Innovations (NYSE: FBIN) has appointed Matthew Novak as executive vice president and chief supply chain officer.
Rachel Roberts, who joined the company a year ago, has been promoted to president of the division, succeeding long-time Fortune Brands executive Todd Teter, who is retiring next spring.
Fortune Brands Innovations, Inc. (NYSE:FBIN), an industry-leading innovation company whose purpose is to elevate every life by transforming spaces into havens, today announced that it has been named to Newsweek's list of America's Most Responsible Companies 2025.
Allegion competes with major global players like Assa Abloy AB and Dormakaba Group, as well as numerous local and specialized competitors, including Fortune Brands Innovations in the North American residential market.