Customer Success Manager

Overview:

Guidepoint is seeking an entrepreneurial, client-focused professional to drive engagement and revenue growth for our Insights expert call and transcript library product, specifically targeting corporate clients in the Life Sciences and Therapeutics sector. As a Customer Success Manager, you will play a pivotal role in enhancing client engagement with a deep understanding of the life sciences landscape, from pharmaceutical companies to biopharma startups. Your ability to build strong client relationships and tailor solutions for this fast-evolving space will directly impact the success of our Insights product line.

Collaborating with cross-functional teams, you will create strategic plans to deepen relationships with clients, improve product utilization, and deliver actionable insights aligned with the rapidly growing demands of the life sciences and therapeutics industries.

This is a hybrid role based in New York City.

What you'll do:

• Act as the primary client advocate for the Insights product within the Life Sciences & Therapeutics space, developing multidimensional relationships with key stakeholders.
• Design customized engagement plans based on clients’ therapeutic focus areas, investment strategies, and company interests to maximize content relevance and utilization.
• Drive client engagement through targeted outreach, including personalized emails, product demonstrations, and virtual or onsite meetings, emphasizing the value of Insights for decision-making in life sciences.
• Partner with the sales team to secure timely renewals and identify upsell opportunities by aligning the product's capabilities with clients’ strategic objectives.
• Collect and relay client feedback to inform product development, refine marketing strategies, and align sales efforts with market demands.
• Stay abreast of industry trends, including advancements in drug development, biopharma innovation, and M&A activity, to deliver relevant and innovative insights to clients.

What you have:

• Bachelor’s or master’s degree in a relevant field (Life Sciences, Biotech, Business, or similar).
• 2+ years of professional experience in B2B product sales or customer success, ideally in the Life Sciences, Pharma, or Therapeutics sector.
• Exceptional communication and relationship-building skills, with the ability to present complex content to senior business leaders in clear, actionable ways.
• Experience working with expert networks or in healthcare intelligence is a strong plus.
• Intellectual curiosity, adaptability, and a proven track record of delivering results in a collaborative team environment.
• Proficiency with CRM tools and an ability to work independently to meet client engagement goals.

What We Offer:

The annual base salary for this position is $75,000. Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Free snacks and beverages in the office
• Friday happy hour and “Summer Fridays”
• Year-round corporate athletic league
• Casual work environment, team building, and other social events

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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