Nursa is revolutionizing the temporary healthcare staffing industry by delivering an unparalleled level of transparency and accessibility to healthcare providers, and living out our mission to enrich the life of every clinician with innovation and opportunity. We’re committed to helping professionals such as registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) advance their careers by giving them the power to choose from available shifts provided by facilities in their area. In turn, Nursa’s marketplace platform technology empowers healthcare facilities to bring in the talent they need without spending time and resources on traditional nursing recruitment processes. By connecting healthcare clinicians and healthcare facilities to fill per diem and on-call shifts, the Nursa marketplace increases access and transparency to the $17 billion temporary clinician staffing industry. We’re a profitable, venture backed startup founded in March 2020 and are rapidly expanding. Your impact will not only be on the business, but also on the daily lives of healthcare providers and the quality of care everyone experiences.
Role overview:
We are seeking Helpdesk Interns to join our team in a constantly changing environment.
This is a 3 month Internship. The intent of this internship is to train you to land an IT Helpdesk position for any tech company. We will work with your schedule and aim for 20-29 hours a week. We reserve the right to renew your internship/contract for another 3 months if desired.
The primary role of an IT Helpdesk Intern at Nursa is to enable Nursa employees to operate at peak efficiency. To that end you will work within a team to ensure that employees have the proper software and equipment to do their jobs.
A key component of this role is to document training received and build knowledge-base articles for other team members to use. Therefore, this position will require someone comfortable explaining complex processes through documentation.
Responsibilities:
The Helpdesk Intern will provide daily support to Nursa employees including
Hardware and software troubleshooting
Equipment setup
Audio/visual troubleshooting
Organizing IT storage areas and workspaces
Composing knowledge-base articles
Following, improving, and eventually automating run-books
Managing assignments in a ticketing queue
Provisioning/deprovisioning accounts and hardware
Staying within Service Level Agreements (SLAs) and customer satisfaction (CSAT) thresholds as defined
Work is Monday through Friday, between 8 AM and 5 PM, 20-29 hours a week in office Murray, Utah (near SLC)
There is no remote work authorized for this position.
Qualifications:
Candidates should have a general understanding of IT, the more the better, be hungry and trainable.
Documentation of knowledge and training received is a key component of this position. Please be able to compose a readable knowledgebase article.
What you get in return:
IT Training in an ITSM disciplined helpdesk environment
Clear goals and accomplishments that will look great on a resume.
Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact
We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow
Closing:
Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!
