International Patient Coordinator

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CORE JOB SUMMARY                 

The International Patient Coordinator organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System. The incumbent acts as a liaison between referral sources, patients, hospitals, and physicians who contact UHealth International for assistance with healthcare needs. Additionally, this employee works independently to ensure that medical services are coordinated in a timely, accurate, and courteous manner according to established guidelines.   

CORE JOB FUNCTIONS        

1.    Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
2.    Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors.
3.    Schedules appointments and verifies insurance coverage.
4.    Gathers all pertinent data from international patients, referring physicians, and payers.
5.    Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds.
6.    Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families.
7.    Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities.
8.    Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours.
9.    Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS        

Education:
Associate degree in related field

Certification and Licensing:
Not Applicable

Experience:
Minimum 1 year of relevant work experience 

Knowledge, Skills and Attitudes:
•    Ability to process and handle confidential information with discretion.
•    Ability to work independently and/or in a collaborative environment.
•    Proficiency in computer software (i.e., Microsoft Office).
•    Ability to maintain effective interpersonal relationships.
•    Ability to communicate effectively in both oral and written form.

DEPARTMENT ADDENDUM

Department Specific Functions
1.    The Sylvester Comprehensive Cancer Center (SCCC) dedicated Coordinator will be assigned all oncology cases and will answer emails, telephone calls, tasks and all inquiries for corresponding area.
2.    The SCCC Coordinator will work closely with the SCCC Nurse Navigators from the various Site Diseases to ensure patients needs are met in a timely and accurate manner while striving for a positive patient experience. 
3.    The SCCC Coordinator will receive Site Disease training from the SCCC Nurse Navigators.
4.    The SCCC Coordinator will follow the SCCC Nurse Navigation Site Disease Check Lists. 
5.    The SCCC Coordinator will be responsible for requesting and obtaining all oncology medical records in English (whenever possible) from the patient. Below is a list of the medical reports required prior to case acceptance and appointment scheduling:
•    Medical Notes/Reports (Oncologist and/or surgeon)
•    Operative/Surgical Reports
•    Pathology/Biopsy Reports
•    Radiology Reports
•    Radiation Therapy Reports
•    Chemotherapy flow/administration sheets with medications and dosages.
6.    The SCCC Coordinator will advise the SCCC Nurse Navigators when there is a patient case being transferred from a National (USA) medical facility, since the patients’ medical records may be accessed via a patient information sharing site, such as Care Everywhere Network.
7.    The SCCC Coordinator will review patient financial responsibility to include cost estimates and bundle self-pay package information with the patient and/or family with the assistance and support from the respective department and/or the UHI Finance team.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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