Billing Representative

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

IHC is seeking a full-time Billing Representative to join our talented and dedicated corporate team in Indianapolis! This hourly role is a wonderful opportunity for anyone who craves a highly rewarding position with exceptional benefits, including a $1000.00 retention bonus! Don't miss this chance to be a part of a great team that's making a difference in people's lives every day!

IHC's benefits and compensation package includes:

• $1000.00 retention bonus
• Generous Paid Time Off and Floating Holidays
• Day 1 benefits eligibility: Two (2) Medical plan options (PPO/HSA), Dental
• Other plan offerings: Vision, FSA, HSA, Guardian Voluntary Life and Aflac Supplemental coverages
• Employer contribution to Health Savings Account when elected
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Two (2) Employee Assistance Programs with 24/7 access to consultive services

Billing Representative Job Summary

The Billing Representative contributes to IHC's mission and goals of client satisfaction, quality of care, and productivity by accurately and efficiently processing third party accounts receivable paperwork to ensure timely payment for clinical services. The Billing Representative works with the billing staff and third party payers to problem solve and ensure compliance with all billing policies and procedures. The Billing Representative also works closely with MIS staff to correct and maintain computer and filing programs used.

Essential Functions:

• Acts as direct liaison with clinic or practice group in regard to billing and claims.
• Reviews and corrects claims from previous day, sends them out for billing that day, using eCW processes
• Checks claims in ERA denied status weekly. Sends e-mails to PM/OM for any needed help in correcting claims.
• Prepares and sends out statements for every client monthly with open balance over $9.99.
• Processes client refunds timely and accurately.
• Helps clients with questions about their balances. Offer payment agreements that do not extend balances past 3-6 months.
• Uses EBO reports to work AR.
• Keeps receivables for each site they are responsible for at corporate goal of 40 days or below.
• Prepares accurate write off request for claims/accounts not reimbursable. Prepares accounts to send to collections. Must have accurate and complete documentation accompanying request.
• Follows all ICH policies and procedures for accurate and timely billing of claims.
• Excellent customer service for both internal and external staff/client's/vendors.

Requirements

• High School diploma or equivalent. 
• At least two (2) years prior work experience, preferably in record keeping.
•  Three (3) years billing experience for Medicaid/Medicare/Insurance claims.

Technology

• Demonstrate computer skills, including typing and alpha and numeric data entry
• Able to use Microsoft Word, Excel, Outlook, and electronic health records and billing software.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.