Guest Service Associate

Job Description

Primary Responsibilities

Operation

• Attend daily briefings and takes on daily assigned tasks

• Understand the difference in guest levels (VIPs) and Room Categories

• Clean and maintain areas of responsibility according to standards and procedures

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately

• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Establish and maintain effective employee working relationships

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Qualifications

Knowledge and Experience

• Primary school education
• Good oral proficiency in English language
• No experience is required, training will be provided

Additional Information

Competencies
•    Strong leadership, interpersonal and training skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder