Head of Business Operations

Position Summary

Why join our team?
ESBO (EMEA Service Business Organisation) is responsible for identifying, evaluating and determining new opportunities within the digital media and advertising industry with the goal of creating scalable services and businesses on top of the global footprint of Samsung Devices. The ESBO team is working to bring value for partners, advertisers, and agencies through its unique insights into TV viewership in the shifting media landscape.
We’re looking for a driven, collaborative and forward thinking person to lead our ESBO Business Operations team. In this role, you will be the finance partner and trusted adviser to our advertising sales team and partner teams ensuring that the drivers of performance are well understood, and providing your business partners with actionable insights.

Role and Responsibilities

Your key responsibilities

• Maximise business performance by identifying gaps and improving the efficiency of existing processes whilst ensuring they are customer centric.

• Work closely with business owners of various divisions (Product, Samsung TV Plus, Advertising, Partnerships) to find opportunities that will lead to an increase in sales or reduction in costs

• Analyse meaningful data to develop and implement effective methods and processes that help achieve business goals in an efficient and timely manner.

• Lead the selection, development, implementation, and tracking of operational tools and processes to provide insight into business performance and obstacles to pivotal initiatives.

• Onboard new tools while ensuring an efficient connectivity between those tools (i.e. Salesforce, Operative, JIRA, Sales navigator, SAP etc.)

• Define, implement, maintain and enforce operations processes, policies & workflows for ESBO teams. Ensure they align with internal global policies and external regulations. This involves working closely with global teams (legal, privacy, product and engineering, finance) across Samsung.

• Lead regular benchmarking exercises of ESBO vs. other global teams and externally with competitors to align on standard processes in our operations.

• Lead the coordination of cross functional projects and supervise distribution of projects ownership amongst project managers in the team.

• Create, maintain, and distribute up-to-date departmental reports as requested

Your key people management responsibilities –

• Lead career development and talent retention of the team while driving a culture of continuous improvement of processes and information flow.

• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.

• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.

• Role model inclusion for your team to build trust and psychological safety.

• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.

• Lead the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.

• Run annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.

• To be responsible for ensuring your team adheres to processes and procedures, such as meeting required business cyclical deadlines and understanding the things we value.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Proficient understanding of media, advertising, and content.

• Strong verbal and written communication skills

• Strong problem solving skills such as prioritisation, critical thinking and hypothesis development

• Experience in business analysis.

• Ability to craft complex, first of their kind deals and business models

• Proficiency with MS office tools in particular Excel and Powerpoint.

• Proficiency with Salesforce, JIRA/Confluence, Ads order management systems (i.e. Operative)

What does success look like?

• Detail orientated mentality, comfortable navigating sophisticated contractual obligations and ensuring systems are followed that meet agreed contractual obligations.

• Proactive and curious business approach, driving business opportunities through to completion.

• Supporting cross functional teams in establishing sustainable, revenue generating commercial partnerships that enhance our products.

Skills and Qualifications

Benefits of working at Samsung include

Regular/Permanent

• Hybrid working - 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Healthcare cash plan or private medical – single/family cover

• Income protection

• Enhanced pension contribution

• Three volunteering days each year

• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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