IT Technician – Part-Time
Be Part of Something Remarkable
At Monarch Landing, technology is about more than computers—it’s about helping people stay connected, engaged, and supported. We’re looking for a hospitality-minded IT Technician who enjoys solving problems, helping others, and providing exceptional service to both residents and employees.
Schedule: Part-Time | 20 hours/week
Pay: $22/hour
What You’ll Do
- Provide first-level technical support to residents and employees and troubleshoot hardware, software, and connectivity issues.
- Set up, install, and maintain computers, printers, and other technology.
- Manage IT support tickets and maintain accurate equipment inventory.
- Support employee onboarding, office moves, IT projects, and community technology initiatives.
- Provide basic computer and Microsoft 365 training to residents and employees.
- Offer in-home technology assistance to residents and support resident activities requiring technical expertise.
- Assist with community audiovisual (AV) equipment.
- Identify opportunities to improve troubleshooting resources and support processes.
- Deliver prompt, professional, and hospitality-focused customer service with every interaction.
What You’ll Bring
- Associate degree in Information Technology or a related field preferred; equivalent experience will be considered.
- Previous help desk or IT support experience preferred.
- Experience with Windows, Microsoft 365, computers, printers, and peripheral devices.
- Strong troubleshooting, problem-solving, and organizational skills.
- Ability to explain technology clearly and patiently to both technical and non-technical users.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- A positive, proactive approach and genuine desire to help others.
Why You’ll Love Working at Monarch Landing
We believe our employees deserve to feel valued and appreciated. You’ll enjoy:
- $22/hour
- Employee Assistance Program
- Discounted meals
- Convenient parking garage
- Employee referral bonus program
- Resident-run employee appreciation program
- A supportive, engaging team environment
- The opportunity to make a meaningful difference in the lives of our residents every day
Join Our Team
Don’t just do a job. Be part of a remarkable life.
Monarch Landing
2255 Monarch Drive
Naperville, IL 60563
Proud recipient of the overall 5-Star Medicare Rating!
Monarch Landing is an Equal Employment Opportunity employer.