Network Operations Engineer
Posted on 3/30/2023
INACTIVE
Toast

5,001-10,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Consumer Software
Hardware

Company Stage

Series F

Total Funding

$1.2B

Founded

2011

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

59%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
JIRA
Customer Service
Confluence
Splunk
Requirements
  • ? (Requirements)
  • Minimum of 1-3 years' experience in computer and network management is required
  • Experience in managing end client networks
  • Excellent listening and communications skills, both verbal and written
  • Strong customer service skills
  • Organized, detail oriented and self-motivated
  • Ability to provide and maintain detailed documentation in each ticket
  • Knowledge in basic networking configurations and routing protocols
  • Hands-on experience with entry level troubleshooting of Cisco Meraki and Ubiquiti Unifi
  • Familiarity with GSuite, Salesforce, Jira, Confluence, Slack, Splunk a plus
  • CompTIANetwork+ certification obtained within 1yr of onboarding
  • Our Spread of Total Rewards
  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare
  • Bread puns encouraged but not required
Responsibilities
  • (Responsibilities)
  • Responsible for remote monitoring of critical customer network infrastructure, analyzing alerts and troubleshooting incidents
  • Provide Tier 1 Networking support to meet PCI Compliance requirements
  • Escalate alerts as needed that require higher level support
  • Perform incident resolution tasks based on approved Standard Operating Procedures (SOPs)
  • Respond to and resolve automated alerts generated from our monitoring system in a timely fashion
  • Exercise ability to learn quickly and retain knowledge. Strives for constant improvement and development
  • Resolves network issues detected by monitoring and/or received via trouble ticket or incident notifications using data from monitoring tools and packet analysis and provides detailed notes on triage efforts for trouble tickets and incidents
  • Other duties and responsibilities as assigned
  • To make a change? Apply today!
  • Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]