Customer Support Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer (Upper Providence, PA)

Location(s)

GSK (Collegeville) - Customer Site PA

Job Purpose:

Helps PerkinElmer customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.

Core Job Duties:

Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site. Drive toward zero service recalls. Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field. Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.

Qualifications, Skills & Experience:

• Bachelor’s degree in relevant field and 2 plus years of experience OR
• Associate degree in relevant field and 4 plus years of experience OR
• High School Diploma and 6 plus years of experience

• Demonstrated ability to provide customer service via telephone and email

• Demonstrated experience and proficiency in use of SAP systems and MS Office Suite, with advanced Excel skills.

• Ability to work both independently and in a team environment.

• Effective written and verbal communication skills.

• Strong multi-tasking and organizational skills.

• Strong organizational skills with attention to detail and accurate data entry.

Work Conditions:

Office Setting

Physical Requirements:

Able to lift up to 50 lbs.

Specific Position Duties

Work closely with Bayer Client facility and laboratory personnel.

The annual compensation range for this full-time position is $65,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.