Insurance Claims

Principal Duties/Responsibilities

· Adopt and adhere to all Willis Towers Watson values without compromise

· Delivery on performance standards:

- Productivity to be maintained at 100%

- Quality standards to be maintained in excess of 99.5%

- Deliver all standard units of production within the stipulated timelines

- Responsible for managing assigned portfolios. To flag immediately with the Line Manager if

any concerns or issues on the account

· To develop effective relationships with stakeholders (Internal and external)

Principal Duties/Responsibilities

· Maintain data security standards as defined within the Information Security policy

· Flexible, able to shift priorities to accommodate changing business demands

· Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands

· Develop a sound understanding of the business process

· Ensure adherence to compliance and operate within the guidelines of internal and external regulators

· Ensure that all statutory and company procedures are followed while processing work to protect

clients, colleagues, and the business interests of the company

Top Competencies

· Focusing on Clients

· Working in Teams

· Driving Excellence

· Fostering Innovation

· Developing Talent

· Adjusting to Change

Required Skills, Knowledge, Experience

Skills:

· Good verbal and written communication skills

· Attention to detail is vital to succeed in this role

· Logical thinking is a must

· Ability to learn new processes and systems, also should have the ability to adapt to changes

· Ability to seek out and learn from unfamiliar situations/experiences

· Ability to prioritise and organise tasks, work within stiff timelines

· Ability to work independently and as part of a team

Knowledge:

· Basic knowledge of the Microsoft office, particularly Word & Excel

Qualification:

· Any Graduate or Postgraduate

· No gap in education