Full-Time

Analyst/Senior Analyst

Operations Incident Resolution

Posted on 5/31/2024

Global Atlantic

Global Atlantic

1,001-5,000 employees

Offers retirement and investment management solutions

Financial Services

Compensation Overview

$49k - $93.5kAnnually

+ Annual Cash Bonuses + Long-term Incentives + Sales Incentives

Senior

Batesville, IN, USA

Required Skills
Communications
Requirements
  • Annuity Product knowledge
  • Strong Communicator both verbal and written
  • Ability to prioritize when juggling multiple tasks at a time
  • Customer/client service background
  • Strong organization skills
  • Can work both independently and in a team environment
  • Flexible/Adaptable and can pivot easily
  • Open to feedback and willing to learn
Responsibilities
  • Triage newly reported problems to coordinate with TPA for escalations and monitoring
  • Work with key areas on obtaining Impact List to be generated for reporting
  • Work with GA Communications teams to assist in drafting talking points and apology letters for operational and external communications
  • Maintain records throughout the incident/problem lifecycle via our reporting admin system, LockPath
  • Entering new incidents into LockPath for Op Risk reporting
  • Updating records with real-time notes
  • Assist in maintaining data for our Monthly/Quarterly Dashboards
  • Pulling data from LockPath to create drafts of summary
  • Support Incident Resolution team with ad-hoc issues, such as organizing meeting minutes and key takeaways from Stakeholder calls, being the primary backup for team members while on PTO, and sending formal communications to Incident Awareness distribution groups

Global Atlantic Financial Group stands out as an exceptional place to work due to its deep expertise in investment and risk management, which it applies in providing a variety of annuity products tailored for retirement planning, long-term care, and legacy building. The company's commitment to helping clients secure their financial futures fosters a culture of innovation and dedication among its employees, aligning personal success with customer satisfaction. This focus on impactful, client-oriented solutions positions it as a leader in the financial services industry.

Company Stage

Private

Total Funding

$1B

Headquarters

New York, New York

Founded

2004

Growth & Insights
Headcount

6 month growth

6%

1 year growth

13%

2 year growth

31%
INACTIVE