Intake Manager

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

 Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

Under the Infusion Clinic model, this role will lead and manage the infusion clinic intake function, with a strong focus on delivering a seamless, effortless, and timely referral experience. The intake process serves as a critical touchpoint with referral sources—often the first impression of our organization—and plays a vital role in both facilitating prompt patient care and reinforcing trust with referring providers. Efficient turnover of referrals is essential to maintaining continuity of care and supporting strong partnerships with referral sources who entrust us with their patients. The Manager will oversee referral onboarding, coordination, reauthorizations, and team performance—while collaborating closely with clinical teams, purchasing, pharmacy, billing, and sales to ensure operational excellence.

Job Description: ​

Job Responsibilities

1. Intake Operations & Coordination

• Oversee the intake process to ensure efficient collection of patient demographics, insurance, clinical orders, and lab documentation.

• Oversee the review of referrals and ensure accurate input into EMR systems; request missing information from providers or patients.

• Oversee appointment scheduling aligned with prescribed therapy and clinical urgency.

• Oversee the processes of verifying insurance coverage, managing initial and ongoing authorizations, and ensuring timely reauthorizations to prevent interruptions in patient care.

• Communicate with patients and referral sources regarding intake status; assist patients with enrollment, cost expectations, and access to therapy.

• May assist in other duties or projects as assigned.

2. Team Leadership & Supervision

• Direct daily intake operations, including staffing, scheduling, and coverage planning for high-acuity or time-sensitive cases.

• Mentor, coach, and hold team accountable to performance standards, documentation quality, and workflow compliance. Provide real-time feedback and conduct formal performance evaluations.

• Oversee hiring, onboarding, and staff development; lead training in EMR systems, workflow processes, payer requirements, and compliance standards.

3. Collaboration & Quality Improvement

• Collaborate with Pharmacy, Nursing, Reimbursement, Purchasing, Commercial Teams, and drug manufacturers/representatives to align intake timelines with medication procurement, reimbursement, and patient readiness.

• Track and monitor key performance indicators (KPIs) such as time to yes, referral volume, and reauthorization timeliness.

• Identify process gaps and partner with leadership to implement improvements using structured quality improvement methods.

• Participate in cross-functional meetings to ensure alignment between intake and downstream clinical operations.

4. Compliance & Reporting

• Ensure compliance with all regulatory, accreditation, and payer requirements for intake and authorization.

• Maintain accurate and complete documentation for all patients, including demographic, insurance, clinical, and financial data.

• Generate reports on referral activity, pending/approved authorizations, denials, delays, and reauthorization metrics.

• Use data to identify bottlenecks and recommend operational or training adjustments.

Supervisory Responsibilities

Yes X

Basic Education and/or Experience Requirements Basic Education and/or Experience Requirements

• High school diploma or equivalent is required.

• 3+ years in intake coordination, preferably in an infusion, specialty pharmacy, or home health setting.

• 2+ years of leadership experience

Basic Qualification & Interests (BQIs)

• Strong leadership experience managing teams, workflows, and cross-functional communication.

• Deep knowledge of insurance processes, including authorizations, reauthorizations, and CPT/ICD coding.

• Proficient in EMR and scheduling platforms, Microsoft Office, and intake tracking systems.

• Strong interpersonal and communication skills; able to manage competing priorities and communicate across departments.

• Organized, process-driven, and proactive in resolving patient access or workflow issues.

Travel Requirements

N/A

Preferred Qualification & Interests (PQIs)

• Bachelor’s degree in healthcare administration or a related field

• Certification in medical office administration or billing

• Training in CPT/ICD-10 coding, insurance verification, or healthcare reimbursement

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $42,851.30-$71,433.83

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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