Senior Social Services Coordinator

Salary Range: 64780 to 80976 (Currency: USD) (Pay period: per-year-salary)

Essential Functions

• Develops and maintains a knowledge base of social services available to clients in assigned work areas.
• Leads outreach efforts to establish strategic working relationships and partnerships with local service providers in each service area to enhance the referral process.
• Completes case management activities for referred clients inclusive of assessments, comprehensive service plan, referrals to services, monitoring and follow-up, and client/caregiver engagement ensuring appropriate tracking of appropriate documentation. regarding attempts to access services and service delivery.
• Contributes to completion of data/metrics reports for internal and external program requirements inclusive of client data, outreaches, and other program outcomes. 
• Leads and guides in client therapeutic support and crisis management as assigned or necessary. 
• Supervises MSW placement interns as required by program agreement. 
• Lead designs, planning and monitoring of in-house therapeutic events, resource fairs, and preventive programming. 
• Supports hiring, onboarding, training, and mentoring of new staff inclusive of foundational training areas and in concert with hiring manager/supervisor.
• Supports with termed special projects related to the delivery of services to children as assigned.
• Conducts assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers, and safety concerns.
• Supervises general interns and volunteers.
• Other duties as assigned.

Qualifications and Requirements

• Graduate degree in Social Work or related field, preferably in counseling, or related specialty or 6 years of work experience. MSW (Master of Social Degree) preferred. 
• Must be fluent in English and Spanish (required for direct communication with the children we serve and their caregivers, the majority of whom are Spanish-speaking).
• Minimum of 2 years of experience working with children, preferably unaccompanied minors, immigrant and refugee children.
• Minimum of 3 years of experience in social services or non-profit organizations; community organizing, or grassroots and partnership development experience preferred.
• Direct experience or strong familiarity with case management frameworks. 
• Ability to work collaboratively, and preferably, prior experience working with attorneys, law firms, or other legal service providers.
• Experience working with teams of social service providers and advocating on behalf of clients.
• Ability to verbalize and implement therapeutic-focused strategies for children/families.
• Ability to effectively conduct trainings in person and virtually, including attorney training and presentations for child clients.
• Familiarity or ability to work with adult caretakers, or training in trauma-informed parenting.
• Ability to manage, create and oversee various events that aim towards bringing resources and services to child clients.
• Ability to network with local coalitions to establish strong relationships to allow for cross-referrals.
• Ability to travel as assigned.
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND’s team, and have in-person meetings with clients.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance. 
• Experience working and communicating in a remote environment preferred but not required.