Sr Application Eng Supervisor

YOU MUST HAVE:

• Qualified applicants must have a Bachelor’s degree or foreign equivalent in Electronic and Communications Engineering, Electrical Engineering, Instrumentation and Control Engineering, Information Technology, Chemical Engineering, Computer Science, or related technical field and 6 years of experience with process control systems. 
• Must have 6 years of experience with the following: Experion TPS legacy products; Experion PKS E-Products and related architecture of Honeywell Products including PM (Process Manager), APM (Advanced Process Manager), HPM (High Performance Process Manager), AM (Application Module), HM (History Module), US (Universal Station), GUS (Global Universal Station), EST (Experion Station TotalPlant™ Solution), UCN (Universal Control Network), LCN (Local Control Network), HG (Highway Gateway), NIM (Network Interface Module), and APP (Application Processing Platform), EAPP (Experion Application Processing Platform), ESVT (Experion Server TotalPlant™ Solution). 
• Must have 4 years of experience with the following: Experion PKS E-Products and related architecture of Honeywell Products including E-HPM (Enhanced Hight Performance Process Manager), E-UCN (Enhanced Universal Control Network), ELCN (Experion Local Control Network), EHG (Experion Highway Gateway), ENIM (Enhanced Network Interface Module) and ENB (Enhanced Network Bridge), UEA (Universal Embedded Appliance), and ELCN Bridge (Experion LCN Bridge). 
• Must have 3 years of experience with the following: Experion PKS E-Products and related architecture of Honeywell Products including EAM (Experion Application Module), EHM (Experion History Module), EHB (Experion Highway Bridge), and TCMI (Triconex Communication Module Interface). 
• Must have 2 years of experience with the following: Experion PKS E-Products and related architecture of Honeywell Products including C300PM. 
• Telecommuting permitted up to two (2) times per week.

ADDITIONAL INFORMATION:

• Location: Houston, TX
• 40 hours/week
• Employee Referral Fee: $1500
• If offered employment must have legal right to work in U.S. EOE. 

Sr Application Engineering Supervisor for Honeywell International, Inc. in Houston, TX

Responsibilities: 

• Leading and managing a team of application engineers to deliver high quality solutions to customers.
• Collaborate with cross-functional teams to develop and execute strategies for business growth.
• Technical expertise and guidance will be crucial in solving complex engineering problems and ensuring the successful completion of projects within budget and scope.
• Report directly to our Sr Application Eng Manager and you’ll work out of our Houston, Texas, or other locations within US on a Remote work schedule.
• Impact the growth and success of the engineering teams.
• Work with urgency to drive the development and execution of applications, ensuring that they meet the highest standards of quality and performance.
• Involve making critical decisions that will shape the direction of the GTAC Legacy group in the Americas region.
• By providing strong leadership and support, empower team to overcome barriers to execution and deliver exceptional results.
• At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company.
• Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.
• Develop sound relationships with internal and external customers by providing accurate and efficient technical support, acting as the primary TAC contact to the customer in complex/multiple-issue support cases.
• Ensure that our GTAC Legacy engineers proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• That they maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Ensure that open actions are completed by the responsible parties, including all HPS Technical Support actions.
• Drive case cycle time reductions to improve customer satisfaction.
• Coordinate RAIL tasks with the local Honeywell team on complex cases.
• Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information.
• Maintain accurate and timely case notes per the HPS Technical Support process.
• Proactively escalate issues through HPS Technical Support Leadership and account team channels.
• Support Honeywell affiliates by participating in meetings with customers.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge of the Experion PKS and TPS product line.
• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
• Ability to support through the follow-the-sun approach within the Global TAC organization or after-hours emergency.
• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
• Ability to detect and report Product Defects on the products supported in his current discipline.