Full-Time

Junior Developer Support Engineer

Posted on 8/22/2024

Algolia

Algolia

501-1,000 employees

Provides search and discovery solutions via API

Consumer Software
Enterprise Software

Entry, Junior

London, UK

Hybrid position requiring some in-office presence.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Web Development
Requirements
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
  • Experience with web development, REST APIs, and database management.
  • Experience in technical customer support, supporting SaaS enterprise software ideally.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
  • Excellent spoken and written English skills.
  • Ability to work in an on-call rotation.
Responsibilities
  • Handling technical requests via web and email support channels.
  • Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submitting bug reports to the Engineering team for problems needing attention.
  • Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
  • Contributing to internal and external knowledge bases.
  • Participating in internal projects to improve processes and tools.

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive guides and support for easy integration. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by helping businesses implement tailored search functionalities.

Company Stage

Series D

Total Funding

$324.8M

Headquarters

Palo Alto, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a leader in Gartner Magic Quadrant boosts Algolia's market credibility.
  • The rise of headless commerce platforms creates integration opportunities for Algolia.
  • Increased demand for AI-driven personalization enhances Algolia's market potential.

What critics are saying

  • Increased competition from AWS's search solutions could impact Algolia's market share.
  • Reliance on AWS Marketplace makes Algolia vulnerable to changes in AWS policies.
  • Rapid AI advancements by competitors may outpace Algolia's innovations.

What makes Algolia unique

  • Algolia offers a unique end-to-end AI Search and Discovery platform.
  • The company provides flexible, usage-based pricing with a Pay-As-You-Go model.
  • Algolia's integration with commercetools offers seamless real-time data synchronization.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Remote Work Options

INACTIVE