Full-Time
Customer Support Representative
Posted on 4/8/2025
Circadia Health
51-200 employees
AI-powered contactless vital signs monitoring
Compensation Overview
$50k - $65k/yr
Los Angeles, CA, USA
In Person
 Customer Experience & Support (2) |
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- 1–2 years of experience in healthcare, customer support, or administrative roles (preferably in post-acute or long-term care)
- Excellent communication and interpersonal skills—comfortable speaking with patients, family members, and healthcare providers
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Tech-comfortable; able to quickly learn internal platforms and tools
- High attention to detail and strong documentation habits
- Dependable, responsive, and able to thrive in a fast-paced, mission-driven environment
- Strong communication and interpersonal skills
- High school diploma or equivalent required; college coursework or degree a plus
- Ability to work independently and manage time effectively
- Serve as the first point of contact for inbound calls to the office
- Contact patients and/or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
- Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
- Perform proactive outreach to support consent completion and device compliance metrics
- Document all interactions clearly and accurately in internal systems
- Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
- Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
- Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations
- Bilingual in English and Spanish is a plus
Circadia Health offers AI-powered contactless patient monitoring for senior care using a radar bedside device to measure respiratory rate, heart rate, motion, and bed exits from up to eight feet away without touching the patient. Its proprietary AI analyzes the data to predict potential medical events hours or days in advance, with 24/7 virtual nurses reviewing alerts and integrating with electronic health records. The service runs on a subscription model for skilled nursing facilities and long-term care providers, and is designed to help reduce hospitalizations and lower costs, with Medicare remote monitoring reimbursement. Its approach combines non-contact radar sensing, multi-parameter monitoring, FDA-cleared devices, and end-to-end service focused on long-term care to shift from reactive to proactive care.
Company Size
51-200
Company Stage
N/A
Total Funding
$100.2M
Headquarters
London, United Kingdom
Founded
2016
Simplify's Take
What believers are saying
- C300 received FDA 510(k) clearance on February 3, 2026, expanding capabilities.
- 90% respiratory rate accuracy validated in 2021 PMC study for nursing homes.
- Integration with National Healthcare Associates boosts real-world SNF deployments.
What critics are saying
- Masimo's Oxygen Saturation clearance erodes Circadia's respiratory differentiation now.
- C200's 78% heart rate accuracy during motion causes false alerts immediately.
- CMS July 2026 rule cuts Medicare revenue due to C200's 82% motion benchmark failure.
What makes Circadia Health unique
- C200 offers FDA-cleared contactless heart rate monitoring from eight feet away.
- Virtual nurses provide 24/7 predictive alerts using AI and EHR trends.
- Subscription model targets skilled nursing facilities for reimbursable monitoring.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership