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Technical Customer Service Associate
Bilingual, English and Spanish
Confirmed live in the last 24 hours
Locations
Columbus, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Communications
Requirements
  • 1+ year relevant experience in a customer service role
  • Effective communication, organizational and time management skills
  • Professional telephone manner
  • Ability to quickly learn and communicate technical information
  • Demonstrated competence in standard computer packages (Word, Excel, Power Point)
  • Proficiency in Spanish
  • Excellent verbal and written communication skills in English and Spanish
Responsibilities
  • Advise end users on best practices when using Veeva's content management software
  • Identify and resolve client issues associated with Veeva's content management software
  • Build strong professional relationships with all users of Veeva's content management software
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to role
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Benefits
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed