Technical Customer Service Associate
Bilingual, English and Spanish
Posted on 7/19/2023
INACTIVE
Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

N/A

Total Funding

$224M

Founded

2007

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

16%

2 year growth

37%
Locations
Columbus, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Customer Service
Requirements
  • 1+ year relevant experience in a customer service role
  • Effective communication, organizational and time management skills
  • Professional telephone manner
  • Ability to quickly learn and communicate technical information
  • Demonstrated competence in standard computer packages (Word, Excel, Power Point)
  • Proficiency in Spanish
  • Excellent verbal and written communication skills in English and Spanish
Responsibilities
  • Advise end users on best practices when using Veeva’s content management software
  • Identify and resolve client issues associated with Veeva’s content management software
  • Build strong professional relationships with all users of Veeva’s content management software
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to role
Desired Qualifications
  • Experience in the pharmaceutical, biotechnology, or medical device industry