Full-Time
Contact Center Operations Manager
Mynavycareercenter
Confirmed live in the last 24 hours
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
No salary listed
Senior
Arlington, TN, USA
US Top Secret Clearance Required
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- Bachelor’s Degree
- Five(5) years of total experience in large scale human resources, shared services contact centers with three (3) years of experience managing operations of large-scale human resources, shared services contact centers
- Ability to obtain and maintain a Secret Clearance
- Ability to create and maintain a high-quality work environment so team members are motivated to perform at their highest level
- Understanding of Computer Telephony Integration (CTI), telephone operations and staffing systems, e-mail management, Interactive Voice Recognition (IVR), Voice over Internet Protocol (VOIP) and CRM applications
- Skilled in managing to metrics
- Strong interpersonal, written, and verbal communication skills
- Ability to self-manage time, balance multiple priorities, coach and develop teams, and set and accomplish goals
- Proficient with Microsoft Office Programs
- Supervise all assigned Millington staff and have responsibility for daily performance management.
- Lead and perform the daily activities of the MNCC Contact Center.
- Manage the Customer Services Supervisors to ensure contractual performance and quality metrics are met.
- Responsible for the productivity, quality, and timeliness of all MNCC Contact Center work at the Millington site.
- Provide quality and efficient customer service through the daily management of employees to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving.
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997