Full-Time

EHR Application Analyst 2

Patient Access, PA

Posted on 8/23/2025

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

Compensation Overview

$79k - $108.2k/yr

Boston, MA, USA

Hybrid

Occasional on-site scheduling for go-live or meetings.

Category
IT & Security (2)
,
Required Skills
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • High School diploma or GED required.
  • Bachelor's degree preferred.
  • 1-3 years related work experience required in direct experience in Electronic Health Record implementation and support.
  • In lieu of direct experience, minimum 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications.
  • Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support.
  • If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification to obtain such certification.
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  • Education: Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree, 8 years of clinical, healthcare operations, information technology, or health information technology experience, in addition to the experience requirement shown below.
  • Licensure, Certification & Registration: EHR (Electronic Health Record) Certification preferred.
  • Experience: Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
  • Experience working in a clinical setting.
  • Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
  • Experience in full implementation software development cycle.
  • Experience managing small projects with defined duration and scope.
  • Skills, Knowledge & Abilities: Ability to multi-task, self-starter and motivator.
  • Excellent problem-solving and written and oral communication skills.
  • Proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic.
  • Willingness to address issues and take ownership, knowing when and how to escalate issues.
  • Ability to understand and document business processes.
  • Creative approach to process redesign.
  • Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint.
  • Knowledge of HL7 coding standards.
  • Knowledge of process redesign.
Responsibilities
  • Defines, documents, builds and maintains EHR application content.
  • Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
  • Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills.
  • Escalates any issues that may adversely impact deliverables.
  • Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements.
  • Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application.
  • Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides.
  • Performs all other duties as needed or directed to meet the needs of the department and/or customer.
  • Provides on call / after hours support as required.
  • Mentors junior colleagues in the development of application knowledge.
Desired Qualifications
  • EHR Certification preferred
Beth Israel Lahey Health

Beth Israel Lahey Health

View

Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Mental Health Support

INACTIVE