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Senior Customer Experience Solution Architect
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Development Operations (DevOps)
Google Cloud Platform
Java
Lua
Microsoft Azure
Kubernetes
Python
Requirements
  • Why APIs Matter? APIs have been enabling innovation for decades!
  • Strong VC team, Series D, strong year over year revenue growth!
  • 5+ years of relevant experience within Customer Experience Architecture, Technical Support and/or Professional Services functions in a Software/SaaS company
  • Hands-on experience implementing/ installing API Management Platform(s) or API Application Integration experience
  • Infrastructure build experience with virtual machines or Containers using Kubernetes
  • Cloud provider knowledge in at least one - AWS, Azure, or GCP
  • Knowledge of DevOps, Security fundamentals, & Networking fundamentals
  • A strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
  • Excellent communication skills and an ability to concisely explain complex technical issues and solutions
  • Ability to travel up to 25% of the time to meet with your accounts
  • Software development experience in one or more programming languages such as Java, Python, or Lua
  • Prior experience working for a technology startup
Responsibilities
  • Ensure constant communication with customers and emerge as customer's trusted technical advisor and a partner
  • Establish business value for customers and help them achieve the targets and ROI
  • Drive customer's renewal and expansion - to that effect, explore new use cases and expand Kong's API platform usage
  • Understand, advocate and document customer's use case, architecture and roadmap
  • Effectively manage the tracking and resolution of customer escalations on behalf of product and services
  • Champion and advocate for the customer within Kong
  • Articulate and follow up with Engineering and Product Management on customers' product features and future roadmap needs and address them actively
  • Manage customer accounts with Kong's customer maturity model framework
  • Periodic review of Kong implementation and walk through best practices
  • And any additional tasks required by manager
Desired Qualifications
  • points:
Kong

201-500 employees

Cloud-based API infrastructure platform
Company Overview
Kong mission is to build bleeding edge API technologies to enable the connected world, which our digital lives depend on. Kong simplifies connecting APIs and microservices in multi-cloud environments, powering trillions of API transactions for global organizations with its end-to-end API platform.
Benefits
  • Weekly Donut Chats
  • Home Office Stipend
  • Flexible Time Off & Dedicated Unplug Days
  • Virtual Events
Company Core Values
  • Global
  • Real
  • Unstoppable
  • Champions
  • Explorers
  • Own it