Description

JOB SUMMARY

As Director of Product Design, you will lead a team of Product and UI Designers in all aspects of the design process and across TeleTracking’s entire product portfolio. In this player/coach role you will serve as a strategic thought leader, driving every aspect of design for our next generation platform.

The Director of Product Design is responsible for influencing and collaborating with internal and external stakeholders across the organization:  including senior leadership, product management, technology, end-users, and buyers.

While leading the design team and managing its day-to-day functions, you will also be responsible for creating compelling, consistent, and highly usable applications that exceed our users’ needs and expectations while continuing to evolve our platform experience. You will be working closely with clients, product managers, business stakeholders and development teams to make certain there is a clear understanding of the designed experience, and that maximum user value can be achieved. 

As a valued leader within the Product team, you will be using your skills and insights in a collaborative, agile environment to deliver world-class solutions to complex problems across the entire healthcare ecosystem.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provide strategic direction on all activities across the design spectrum for any given project: including research, analysis, visual design, interaction design, usability testing, and prototyping.
• Responsible and accountable for Product Design decisions across the platform and product portfolio with a clear understanding of the deeper implications on the user experience; including impact of technical, commercial and financial implications.
• Guide and assist the team in its ability to deliver world-class UX artifacts at every point of the design spectrum and provide reasonably accurate estimates of time to complete each UX phase of a project.
• Work closely with Product leaders to execute against the strategic priorities of the business and develop design strategies at both a product and platform level. 
• Collaborate with engineering and architecture partners at an expert level to understand technical feasibility and ensure the products exceed customer expectations. Participate in established agile process activities such as iteration planning, stand-ups, iteration demos and retrospectives.
• Support TeleTracking’s living design system; including design debt management, micro-UI architecture support, component lifecycle support, documentation, and change management.

EDUCATION

• Master’s Degree in Visual design, graphic design, human factors, interaction design or equivalent experience required.

EXPERIENCE

• 10+ years of professional experience in user experience design, UX research, and interaction design and/or information architecture.
• 3+ years of professional experience managing a design team, preferably in a hybrid environment.
• Expert proficiency with design tools such as: Figma, InVision, Sketch, Abstract, Axure, Illustrator, Photoshop, and diagramming and flowchart tools such as Miro
• Expertise and thought leadership in developing and weaving together a strong interaction design and a strong visual design to produce a seamless, effortless experience.
• Must possess expert proficiency in UX Analysis/Design experience in a large-scale, iterative software development environment.
• Deep experience designing enterprise mobile and multi-platform solutions in web-based and native environments.
• Strong understanding of the healthcare industry and the broader issues and opportunities associated with it.
• Strong understanding of living design systems with demonstrated ability to lead and own continuous improvement within.

SKILLS

• Thought leadership and expertise in research and testing techniques, information architecture and user-centered design methodology.
• Expert ability to create elegant solutions to complex analytical/data-driven problems.
• Proven track record of cross-functional collaboration with teams on research and design activities. Leads and participates in multiple broad core teams from a Product Design perspective. Collaborates with core team leadership across all solutions.
• Can masterfully facilitate meetings with diverse and sometimes conflicting points of view. Ability to untangle conversational complexities as they arise.
• Deep understanding of various Software Development Life Cycles (SDLC).
• Deep understanding of current web, mobile, and cloud-based technologies and ability to move seamless between all.
• Ability to communicate proposals to senior management, present effectively to a large external group, and hold conversations at a strategic level with customers.
• Ability to move seamlessly between macro and micro-level problems without losing sight of either.
• Ability to navigate complex trade-off decisions with an "owner’s mindset." 
• Ability to balance the needs of the buyers with the needs of the users.

WHO ARE WE

For over 30 years, TeleTracking has been operating with a simple mission, to ensure that no one waits for the care they need. Our state-of-the-art technology, combined with actionable best practices and a strong advisory services team, means that we provide the critical operational components required to build a responsive, resilient healthcare system. One of those key components is the centralization of hospital operations…the ability to see in real-time everything from the number of available beds to receive and treat patients to the number of pieces of available medical equipment. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees.  We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone. 

WORK ENVIRONMENT 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess.  The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking has a COVID-19 vaccination policy which mandates vaccination or an approved exemption due to religious or medical reasons.  We require all newly hired U.S.-based employees, regardless of full-time, part-time, temporary, intern, exempt, non-exempt, or any other status or classification and regardless of work or remote work location to be fully vaccinated and any offer from TeleTracking is contingent on being fully vaccinated against COVID-19 prior to starting your employment.  Any accommodation request will be objectively considered in accordance with the Federal, State, and Local laws on a case-by-case basis. 

TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment.

An integral part of TeleTracking’s commitment is to comply with all applicable federal, state, and local laws concerning equal employment and affirmative action.