Who we are:

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

About the role:

PolyAI is hiring a global Senior Vice President of Marketing to supercharge our growth. You will be accountable for performance objectives in demand generation, content marketing, events, brand awareness, customer advocacy, and communications.

You will be responsible for putting together a budget and executing against it. Key metrics of your team include inbound and outbound leads, sales opportunities (and the conversation rate between leads and opportunities), the efficacy of sales enablement programs, and measures of recognition and coverage.

You will lead a team of 8 marketing professionals. You will have the remit to hire as required by the business. You will work closely with the sales and partnership teams and report to the Chief Operating Officer.

PolyAI’s voice assistants are significantly superior in customer experience and business results to legacy technology and current competition. We have objectively proven our value proposition at scale with some of the largest customer-centric brands in the world.

That said, we compete in a crowded market (conversational AI) with a lot of hype, and in a product category (enterprise voice assistants) that has traditionally underperformed customer expectations. We are in the process of refreshing our positioning and messaging to align with our success, and we hope you can translate those results into hypergrowth.

About you:

• 10+ years experience in marketing, with a proven track record of operating at a VP marketing level or above.
• You’ll come with practical knowledge in demand generation, content creation, product marketing, brand management, analyst and influencer relations, and communications, with a deep subject matter expertise in two or more of the above.
• Previous experience in enterprise SaaS and/or managed services required.
• Experience in marketing high value technology with complex sales cycles preferred.
• Experience managing budget and ROI.
• A working knowledge of machine learning-driven software, conversational AI, or call center technology would be interesting. Advantageous.
• Experience in the US is essential.
• Experience in the UK and EU would be preferred.
• Experience working in marketing at a Series B or later stage venture-funded company preferable.
• Experience of leading a marketing function from growth stage to exit would be preferred.

Other important qualities:

• Acting decisively with imperfect sources of information
• Curiosity about things that don’t yet exist
• A strong conviction for what better looks like
• The ability to gather, clean and manipulate data to draw insights from it
• Communication that is articulate, forthright, and considerate
• Writing well and frequently

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company’s 401k plan

🏝 20 days vacation + 10 public holidays + paid sick leave

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.