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Community Associate, Disputes Management (Us)
Posted on 7/14/2022
INACTIVE
Locations
Menlo Park, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • Has the ability to spot inconsistencies and investigative nature
  • Exercises strong decision making and problem-solving skills
  • Showcases endless patience and contagious positive energy
Responsibilities
  • Review dispute cases filed by buyers
  • Respond to user support requests regarding dispute cases accurately and rapidly through email
  • Investigate all aspects of an order to assist in determining a resolution
  • Execute decisions to fairly resolve disputes following Poshmark's return policies
  • Become familiar with top fashion brands and designers
  • Educate users on Poshmark return policies and guidelines
  • Gain knowledge of the Poshmark community
  • Engage with Poshmark users in a friendly, helpful, and patient manner via email
  • Help with side projects and administrative support as needed
  • May be required to work on holidays and overtime as needed
Poshmark

501-1,000 employees

Social marketplace for new and secondhand style
Company mission
Poshmark's mission is to put people at the heart of commerce, empowering everyone to thrive. The company is building a community marketplace.
Benefits
  • A comprehensive health care and benefit plan
  • Health & wellness
  • Remote work support
  • Flexible vacation and paid time off
  • Parental and family leave
  • 401K plan
  • Fun company parties and offsite events
  • Personal style encouraged (or not, whatever you're into.)
  • Learning and development for career growth
Company Values
  • Focus on People: We focus first on people and are obsessed with empowering our team and our community to work together.
  • Together We Grow: We support each other to strive for our dreams and have fun along the way.
  • Lead with Love: Love fosters genuine connections and allows us to approach others with empathy and respect.
  • Embrace Your Weirdness: Embracing our weirdness frees us to accept our own individuality as well as each other's.