Senior Systems Administrator

Key Responsibilities

• Design, develop, and implement computer systems, networks, and security measures to support the organization’s operations.
• Play an important role on the Internal IT Security team mitigating and advising on discovered vulnerabilities targeting desktops, laptops, servers and network to develop appropriate countermeasures.
• Leverage Azure / Cloud to enhance end point deployment process.
• Investigate and resolve with the security team, network, and security-related incidences, providing assistance from the Azure / Cloud / Infrastructure perspective, and document findings and actions taken for future reference.
• Stay updated with emerging technologies, industry trends, and security threats, and recommend appropriate security enhancements.
• Provide technical guidance and support to other IT staff members. Develop an in-scope skills matrix identifying cross training opportunities to mentor others in the department. Provide project management guidance.
• Participate in the evaluation and selection of new hardware and software solutions, ensuring they meet security requirements.
• Responsible for the maintenance, configuration, documentation, updating/patching, and reliable operation of our corporate infrastructure, ESX hosts / Storage and network devices.
• Install, configure, patch and support network components.  Develop vulnerability scanning approach using best practice scanning techniques and develop a mitigation schedule.
• Regular reviews of the environment to ensure we are following best practices and looking for ways for betterment.
• Ensure proper recording, documentation, and closure of service tickets.
• Documentation of processes and how-to guides. 
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures including validation of restoration capabilities. 
• Creation of reports both internally and for clients.
• Escalated support on service tickets ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Design, configure, deploy, and maintain hosts, servers, and storage.
• Proactively work to improve reliability, stability, and security of maintained environments
• Perform troubleshooting, performance tuning and capacity planning.
• Installing, maintaining, and monitoring operating environments
• Responding effectively and speedily to any problems
• Maintaining a professional demeanor with clients and colleagues
• Updating any software and hardware where necessary
• Documenting all reported malfunctions and actions taken in response
• Support all aspects of a datacenter, which include servers, infrastructure, SAN Storage, VMWare, and related components.
• Work with technology Management, technology product development, support teams and vendors to ensure on time, on budget, and quality delivery of technical solutions that support the strategic direction of any project.
• Create, follow, and maintain documentation and standards.
• Estimate, organize and execute tasks associated with the role with minimal assistance.
• Expert level understanding of core IT infrastructure, best practices, and implementation strategies (security, GPO, high availability)
• Engage with key technology business partners to understand infrastructure requirements, application architecture roadmaps, and software development lifecycles.
• Support the collection of key metrics to gauge and report on user experience based on quality of designs against client needs, timeliness, and accuracy of deployments.
• Other duties as required.

Preferred Skills

• Establish and maintain repeatable processes across tech platform.
• Act as escalation point for Internal IT team when needed.
• Support Hypervisor Engineering, VMWare, and Hyper-V
• Knowledge of monitoring solutions 
• Advanced organizational skills
• Extensive storage concepts / Deployment experience
• Leadership / Mentorship

Qualifications

• 5+ years of Infrastructure Experience
• Bachelor’s Degree in Information Technology, related field, or equivalent work history
• Industry Certifications in VMware desired
• Experience working for and within IT for the Legal / MSP Industry
• Deep understanding of Windows Registry
• Strength in Active Directory, Group Policy objects, site / domain designs
• Extensive knowledge in Windows deployment tools (PE, WSUS, SCCM, MDT, Intune, Autopilot)
• Identity tools and protecting C$, Remote Reg, RDP, ETC
• Hardening OS (desktop, Server, network, and infrastructure) – reducing attack surfaces.
• Experience with VMware virtualization environment (ESX, vCenter).
• Managing Virtual host environments (Citrix, Horizon).
• 3+ years supporting Microsoft Windows Server operating systems.
• 3+ years supporting Microsoft Windows workstation operating systems.
• Experience deploying Citrix / Horizon VDI’s a must!
• Previous experience with O365 and Azure is a plus!
• Excellent analytical, organization, and problem-solving skills.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols.
• Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities. 
• Ability to form relationships across all levels of the company while modeling Conversant’s culture and values.