Partner Success Associate

Central US

Confirmed live in the last 24 hours

Locations

Austin, TX, USA • Dallas, TX, USA • Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Requirements

You have 2+ years of relevant work experience, preferably including client-facing work
A natural relationship-builder; you enjoy interacting with others, whether solving a complex problem or pitching a new idea
Reliable and collaborative; you like being part of a team, and you're at your best when working toward a common goal
Data-savvy and analytical; you're not a data scientist, but you know how to leverage data to draw insightful conclusions and craft compelling narratives
You have a Bachelor's Degree, strong intellectual curiosity, and a track record of academic achievement
Experience working in the public sector, plus

Responsibilities

Develop a vision and strategy for each partner you manage by assessing each partner's strengths and weaknesses, and assist partners in setting and achieving ambitious goals
Build deep and trusting long-term partner relationships: Identify partner pain points, as well as opportunities for service growth and revenue generation
Become an expert on the Via platform: Leveraging deep product knowledge, you resolve partners' pain points and identify opportunities for future product development
Analyze daily, weekly, and long-term service performance data, providing partners with actionable recommendations to improve their service's quality, efficiency, and growth
Leverage Via's deep and cross-functional team of experts in service optimization, algorithms, product, pricing, marketing, and rider and driver growth to produce data-rich analyses of each partner's service and action-oriented recommendations for improvement
Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

As a Partner Success Associate, you are the face of Via to our partners, and the voice of our partners within our organization. Serving as a trusted advisor to our partners, you’ll provide strategic guidance on operational, go-to-market, and product-related issues. You’ll build durable, long-term client relationships with a diverse array of stakeholders from Via’s partner cities, with a strong focus on expansion, retention, and renewal. Data-driven and operationally savvy, our Partner Success team leads our most important relationships and plays a critical role in accelerating the company’s growth.

What You’ll Do

Develop a vision and strategy for each partner you manage by assessing each partner’s strengths and weaknesses, and assist partners in setting and achieving ambitious goals.
Build deep and trusting long-term partner relationships: Identify partner pain points, as well as opportunities for service growth and revenue generation.
Become an expert on the Via platform: Leveraging deep product knowledge, you resolve partners’ pain points and identify opportunities for future product development.
Analyze daily, weekly, and long-term service performance data, providing partners with actionable recommendations to improve their service’s quality, efficiency, and growth.
Leverage Via’s deep and cross-functional team of experts in service optimization, algorithms, product, pricing, marketing, and rider and driver growth to produce data-rich analyses of each partner’s service and action-oriented recommendations for improvement.
Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership.

Who You Are

You have 2+ years of relevant work experience, preferably including client-facing work
A natural relationship-builder; you enjoy interacting with others, whether solving a complex problem or pitching a new idea
Reliable and collaborative; you like being part of a team, and you’re at your best when working toward a common goal
Data-savvy and analytical; you’re not a data scientist, but you know how to leverage data to draw insightful conclusions and craft compelling narratives,
You have a Bachelor’s Degree, strong intellectual curiosity, and a track record of academic achievement

What Catches Our Eye:

Experience working in the public sector, plus

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.

1,001-5,000 employees

Website

Mobility solutions

Company Overview

Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules

Benefits

Competitive salaries and equity packages.
Health and wellness benefits.
Local volunteer opportunities.
Support for all new parents.
Learning opportunities through our Via-Versity.
Employee Resource Groups.

Company Core Values

Sharing - Sharing is a founding principle; it’s in our DNA. Sharing rides, yes (that one’s a no-brainer) but we’re also passionate about collaboration, resource and knowledge sharing, and even our successes and failures, too. We ride together, in all we do.
Equity - Transportation is a great equalizer — it removes barriers to good jobs, quality healthcare, and educational opportunities for all. Where you live should not determine your economic mobility or overall quality of life.
Sustainability - Building sustainable cities means working towards a car-free future. And in the short term, getting people out of their single occupancy vehicles and switching to electric vehicles wherever possible.
AD&I - We’re committed to Anti-racism, Diversity, and Inclusion at Via, and in helping advance racial equity in transportation systems and through policy. A diverse and inclusive workforce is proven to drive real business success, and we work towards our AD&I goals every day.