What you will do:

• Lead and manage the Image Quality Team, providing direction and support to ensure effective troubleshooting of image quality issues at customer sites.
• Develop optimized protocol recommendations for new modules and products in development, collaborating closely with the product development teams.
• Effectively manage and create streamlined processes for the imaging team, ensuring efficient workflows and clear communication channels.
• Address product accuracy concerns raised by customers and engage in discussions to resolve complaints effectively.
• Gather customer feedback and collaborate with internal teams to drive product enhancements as well as stay compliant with industry standards. 
• Offer on-site and/or remote imaging support to customers as required.
• Deliver effective training sessions using diverse methodologies such as product demonstrations, one-on-one discussions, and live webinars.
• Act as a liaison between clients and RapidAI teams to ensure timely project completion and complaint resolutions.
• Collaborate with internal Radiologists and Physicists. 
• Conduct regular reviews with customers to assess utilization, performance, and opportunities for improvement.
• Identify upsell, growth, and expansion opportunities with existing accounts.
• Communicate new product information and educational opportunities to clients.
• This position has direct report responsibilities.
• Perform any other related activities assigned by reporting manager.

Technical Competency & Skill Requirements:

• Stay informed about the latest advancements in CT and MRI services, training methodologies, and product material. 
• Maintain proficiency in the use of medical imaging (CT/MRI) equipment or medical imaging physics, preferably bring a Medical Physicist background. 
• Experience in project management discipline and implementation methodologies is advantageous.
• Extensive familiarity with hospital and clinical environments, healthcare IT systems, and software.
• Proficiency in Google, Microsoft, and Apple products and functionalities.

Non-Technical Competency & Skill Requirements:

• Leadership skills, including excellent communication abilities.
• Customer service mindset
• Strategic and critical thinking abilities.
• High level of organization and efficiency.
• Quick learning ability.
• Flexibility to work varying hours.
• Capability to explain technical details to non-technical users.
• Ability to prioritize and manage multiple workstreams simultaneously. 
• Self-motivated and independent.
• Openness to new ideas.

What you bring:

• Strong understanding of medical imaging protocols and workflow.
• Bachelor’s Degree with a Masters or PHD in Medical Physics.
• Minimum of 3-5 years of experience in clinical and/or educational neuro CT/MR.
• Preferred: At least 2 years of experience in client relationship management.
• Preferred: At least 2 years of experience managing complex projects in healthcare/health-tech field.
• Preferred certifications: 
• CT/MRI certificate from ARRT/American Board of Radiology or equivalent certifying organization. 
• Certification from a recognized board such as American Board of Radiology (ABR), Medical Physics (ABMP) or equivalent certifying organization. 

What we offer you:

• RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.
• Medical Benefits – We offer a range of policies through TriNet 
• Life Insurance/AD&D is 1X times your annual salary
• We pay 100% for Short and Long Term Disability.
• Healthcare and Dependent care flexible spending accounts are available
• A 401k plan is offered through Empower
• RapidAI provides $100 a month for internet/cell/phone services.
Time Off:
• We have 11 company paid holidays!
• RapidAI has a flexible vacation policy.  We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.
Other Cool Benefits:
• Equity - Stock Options
• Incentive Compensation
• And most importantly - You are joining an awesome team!