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Solutions Architect
Contact Center
Posted on 9/14/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Node.js
AngularJS
AWS
Google Cloud Platform
JavaScript
C/C++/C#
HTML/CSS
Java
Microsoft Azure
PHP
React.js
REST APIs
Sales
Python
Vue.js
Web Development
Requirements
  • Twilio is looking for a Contact Center Solutions Engineer with a strong desire to work in a technical pre-sales role. You will need:
  • Deep working knowledge of Twilio Flex Customer Engagement platform
  • 7-10 years Previous experience working in the Contact Center and Telecom space
  • At least 10 years in a Pre-sales role or commensurate experience
  • Deep understanding of building with REST APIs
  • Solid understanding of voice protocols and SIP implementations
  • Hands on experience with web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
  • High-energy, passionate and creative problem solver with know-how to get things done approach and the ability to lead others to success
  • Excellent communicator and presenter able to gain audience confidence at an executive level
  • Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Flex and industry partner platforms
  • Strong knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
Responsibilities
  • Work alongside Twilio Flex Account Executives and our SE's through the pre-sales process, to strategize and plan for large deal success
  • Build and present powerful and complex product demos to help showcase the capabilities of Twilio Flex with relevant CRM and other enterprise integrations
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region
Twilio

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
Benefits
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives